Project Support/Customer Service Manager - VAXCOM

Parsons Corporation•Springfield, VA

6d•$103,500 - $181,100•Onsite

About The Position

Vaxcom Services LLC (a Parsons company) is looking for a temporary Project Support/Customer Service Manager to join their team. This role will provide oversight, direction, coordination, and customer service support as part of a mid-sized team working on a short-term, temporary special project. The special project is expected to last approximately five months in duration before completion. This role is part of the Federal Solutions team, which delivers resources to US government customers ensuring the success of missions around the globe. The Federal Solutions segment provides services and solutions in defense, security, intelligence, infrastructure, and environmental areas.

Requirements

Must possess a four year college degree with at least twelve (12) years of work related experience or a combination of education and directly related equal to sixteen (16) years if non-degreed.
Ability to effectively communicate (verbally and written) with audiences that include senior leadership, on site management, teammates, vendors, and other stakeholders.
At least five years experience working in a customer service role requiring extensive, daily interaction with officers at all levels.
A high level of attention to detail and ability to problem solve a variety of issues that need to be prioritized.
Must have experience working in a classified environment, preferably for an IC (Intelligence Community) agency.
Must have maximum schedule flexibility and be able to work all days of the week potentially for extended hours as needed by this project.
Must have experience in understanding and applying security practices, concepts, and procedures.
Must have own transportation and a valid U.S. driver's license.
Must be flexible, adaptable, and able to successfully handle changing requirements.
Must possess an active and current TS/SCI security clearance with polygraph.

Nice To Haves

Experience working with large scale facilities moves or renovations requiring monitoring/directing cleared and uncleared personnel in classified facilities.
Experience with compliance planning and documentation.
Experience capturing, analyzing, and providing project metrics to all stakeholders.
Experience coordinating schedules/assignments of teams to multiple locations including transportation resources and assets.
Strong proficiency in Microsoft Office suite of applications.

Responsibilities

Providing physical and technical security oversight and guidance to both cleared and uncleared personnel at multiple classified facilities.
Using knowledge of IC security related regulations, policies, concepts, and standard operating procedures (SOPs) to oversee/coordinate the secure movement of equipment/materials from/to multiple locations.
Acting as the Customer Service Representative and interfacing with the Sponsor, prime contractor, moving company, and Vaxcom Services LLC to address day-to-day tactical issues with the project.
Communicating and resolving potential issues surfacing between the Sponsor organizational elements and the special project team.
Responsible for identifying and then helping to locate misplaced equipment and materials, and then successfully arranging for the transportation of the items to the final destination.
Assisting the Vaxcom Services LLC Program Manager with scheduling, staffing, problem solving, and troubleshooting.
Capturing and providing project related metrics to all stakeholders.
Promoting and maintaining proper handling of all sensitive, classified, and/or hazardous materials and equipment in accordance with regulatory requirements.
Providing direction to project team members regarding site safety policies and procedures.
Demonstrating analytical thinking to provide input to senior Sponsor and company leadership regarding best practices in a changing environment.
Demonstrating maximum flexibility, adaptability, and collaboration in a rapidly changing environment.
Working independently and as part of a team to provide world-class customer service support.
Performing other duties and responsibilities as assigned.