Project Supervisor

Friend Family Health Center•Chicago, IL

4d•Onsite

About The Position

The Project Supervisor is responsible for overseeing the daily operations of mobile crisis response teams and other behavioral health staff funded under the Illinois Program 591. This role ensures crisis services are delivered in accordance with state regulations, grant deliverables, and SAMHSA’s core principles of trauma-informed and recovery-oriented care. The Supervisor ensures 24/7 team coverage, monitors compliance and performance standards, and provides clinical oversight and support to crisis responders in the field.

Requirements

Master’s degree in social work, Counseling, Psychology, or related field.
Minimum of 2 years of supervisory experience in behavioral health or crisis intervention settings.
Experience in managing and coordinating mobile crisis or emergency mental health services.
Knowledge of trauma-informed care, suicide prevention, de-escalation techniques, and crisis stabilization.

Responsibilities

Supervise daily activities of crisis response teams, including scheduling, shift coverage and field deployment.
Ensure 24/7 availability of mobile crisis services in compliance with Program 591 requirements.
Provide real-time consultation, debriefing, and clinical support to staff during and after crisis calls.
Facilitate regular team meetings, case reviews, and training to ensure quality care and staff development.
Ensure all individuals referred to the crisis system are served promptly and according to protocol.
Monitor adherence to Medicaid Rule 140, IDHS requirements, and crisis care best practices.
Maintain and review documentation for accuracy, completeness, and timeliness in accordance with grant expectations.
Assist the Program Director with data collection and reporting for IDHS deliverables.
Collaborate with community partners, including law enforcement, 911 dispatch, hospitals, and 988 call centers to ensure coordinated crisis response.
Participate in local System of Care (SOC) and IDHS meetings as required.
Represent the agency in crisis planning committees or collaborative initiatives.
On-call availability may be required on a rotating basis.
Some travel within the service region may be required (e.g., to crisis sites, hospitals, or community meetings).