Project Specialist

ASSA ABLOY•Monroe, NC

2d•Onsite

About The Position

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions is seeking a Project Specialist to join their team. ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide, specializing in automated pedestrian, industrial, and high-performance door solutions and operating in over 100 countries. The company offers an environment for growth, innovation, and meaningful contributions with comprehensive benefits, opportunities for meaningful impact in various industries, and career growth and development programs.

Requirements

Proven competence plus knowledge of general billing procedures.
Associate’s degree or equivalent work experience (2 years billing and/or customer service – medical billing/coding experience a plus).
Solid computer skills and familiar with MS office products, Word, Excel and electronic spreadsheets.
Excellent communication skills, both written and verbal.
Detail oriented and strong organizational skills.
Ability to multi-task and mitigate arising challenges.
Ability to work well within a team environment as well as independently.
Ability to work well under pressure.
Positive attitude.
Flexibility to work overtime during the month end and when the workload demands it.
The ability to encourage and coach peers as seen fit.
Analyze all reporting pertaining to the customer service calls.

Nice To Haves

Some Project Management is a plus.
Dispatch Experience is a plus.
medical billing/coding experience a plus

Responsibilities

Process all billing transactions relating to new equipment.
Field Planning Coordination.
Scheduling technicians to new installation jobsites.
Basic knowledge of new installation equipment to satisfy customer’s questions and concerns during schedule confirmation.
Communicate and work directly with outside operations, Installation Managers and Technicians.
Work closely with the receivables department and all US branches to ascertain accurate billing and avoid customer questions and complaints.
Create installation calls and enter/update customers and end-user information connected to door identification tag.
Completion of customer required billing documents and lien releases.
Perform other administrative functions as directed by Manager.
Provide support to the reporting manager for daily functions.