Project Specialist

ASSA ABLOY•Monroe, NC

About The Position

ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries. At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces. We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

Requirements

Proven competence plus knowledge of general billing procedures.
Associate’s degree or equivalent work experience (2 years billing and/or customer service – medical billing/coding experience a plus).
Solid computer skills and familiar with MS office products, Word, Excel and electronic spreadsheets.
Excellent communication skills, both written and verbal.
Detail oriented and strong organizational skills.
Ability to multi-task and mitigate arising challenges.
Ability to work well within a team environment as well as independently.
Ability to work well under pressure.
Positive attitude.
Flexibility to work overtime during the month end and when the workload demands it.
The ability to encourage and coach peers as seen fit.

Nice To Haves

Some Project Management is a plus.
Dispatch Experience is a plus.
medical billing/coding experience a plus.

Responsibilities

Process all billing transactions relating to new equipment.
Field Planning Coordination.
Scheduling technicians to new installation jobsites.
Basic knowledge of new installation equipment to satisfy customer’s questions and concerns during schedule confirmation.
Communicate and work directly with outside operations, Installation Managers and Technicians.
Work closely with the receivables department and all US branches to ascertain accurate billing and avoid customer questions and complaints.
Create installation calls and enter/update customers and end-user information connected to door identification tag.
Completion of customer required billing documents and lien releases.
Perform other administrative functions as directed by Manager.
Provide support to the reporting manager for daily functions.
Analyze all reporting pertaining to the customer service calls.