Project Specialist (Hybrid) must be NJ resident

Our client•New Brunswick, NJ

3d•Hybrid

About The Position

Our client is seeking a detail-oriented Project Specialist to support the operational needs of its commercial and residential energy-efficiency programs. This position supports Energy Consultants, installation partners, contractors, and customers throughout the project lifecycle.

Requirements

Energy-efficiency program experience.
Ability to understand and follow established procedures.
Strong data-entry, communication, analytical, and organizational skills.
Ability to quickly evaluate information and take appropriate action to maintain workflow.
Strong attention to detail and accuracy.
Ability to manage changing priorities and multiple assignments in a fast-paced environment.
Working knowledge of invoices, equipment specifications, and operational processes.
Proficiency with Microsoft Office, including Word and Excel.
Ability to create, manage, and upload documents, files, and Excel workbooks.
Familiarity with Microsoft Dynamics or a similar CRM platform.
Professional demeanor and a desire to improve processes and support program goals.
Must be a NJ resident.

Nice To Haves

Associate degree from an accredited college in a related field.
Three or more years of experience supporting customer-focused programs.
Advanced Microsoft Word and Excel skills.
Demonstrated success developing and maintaining strong relationships with customers, clients, and program partners.
Ability to present program information and participation requirements to various audiences.

Responsibilities

Create and process energy-efficiency projects and applications.
Review submitted documents for accuracy, completeness, and compliance with program requirements.
Process project rebates accurately and on schedule.
Manage multiple programs, dashboards, and work queues to ensure projects continue progressing.
Follow up on responses and documentation from contractors and customers.
Verify that all project requirements have been satisfied before advancing applications.
Use Microsoft Dynamics CRM to track applications through required milestones.
Collaborate across functional teams to ensure timely responses to customers and program partners.
Escalate issues and exceptions to the appropriate parties for resolution.
Monitor application volumes and communicate trends that could cause processing delays.
Recommend improvements to program processes and overall service delivery.
Maintain a high level of customer and contractor satisfaction.
Cross-train team members on program requirements and procedures.
Participate in occasional marketing events and conferences in New Brunswick, New Jersey.