Project Specialist

ESC Region 11•White Settlement, TX

20h•Onsite

About The Position

Provide frontline customer service/technical assistance and route McKinney-Vento technical assistance requests coming from the state 1-800 number and/or other channels to ESC McKinney-Vento liaisons across the state. Provide project management, including collaborations between ESC program staff, ESC IT staff, and TEA, for the Texas Education of Homeless Children and Youth (TEHCY) Technical Assistance Grant. Ensure all grant tasks delivered are of the highest quality, on time, and in compliance with required grant deliverables. Design, develop, and train on data reporting tools, provide User Acceptance Testing (UAT), and frontline user support.

Requirements

High School Diploma
Team oriented attitude and desire to work collaboratively with ESC staff campus/district/charter school personnel.
Project management software system implementation, SmartSheet preferred.
Strong organizational, communication, public relations, and interpersonal skills.
Ability to design, develop, and train on custom data tools using a variety of software programs
Design, edit and print surveys; and run and analyze reports.
Technical training design and delivery.
Proven working experience in project management.
Excellent client-facing and internal communication skills.
Excellent written and verbal communication skills.
Solid organizational skills including attention to detail and multitasking skills.
Strong working knowledge of Microsoft Office Suite.

Nice To Haves

College degree preferred

Responsibilities

Serve as the premier first respondent and role model for all statewide technical assistance inquiries through multiple avenues of communication, including the state 1-800 number.
Model the professional gold standard, exhibiting excellence, high quality, person-centered, and positive customer services at all times with parents/guardians, ESC McKinney-Vento liaisons, and TEA.
Analyze technical assistance request progress regularly to bounce back to ESC Region 11 if any technical assistance is not started within 48 hours.
Self-manage and adapt in a fast-paced environment
Maintain and uphold professionalism in all manners (e.g., phone calls, email correspondence, and in-person activities). This includes, but is not limited to, communication with others that is kind, timely, and service-oriented; approaches that are solution-oriented, thorough, data-driven, and collaborative; and overall positive, supportive, and through a problem-solving lens.
Provide responsive assistance by providing, managing, and connecting technical assistance inquiries in a timely manner with a warm handoff.
Maintain accurate and timely records of technical assistance received, including progress monitoring, using survey tools and an interactive webpage.
Serve as the project manager to ensure that all tasks are delivered on time, with appropriate testing and quality assurance
Work with TEA and REACH program staff to identify needs, create data tools and resources to support those needs, and train ESC staff
Implement a system to develop a detailed project plan and monitor and track progress
Perform other duties as assigned.