Project Specialist, Montreal

DSV•Newport Beach, CA

5d•Onsite

About The Position

To process import/export shipments in cooperation with the customer service group with high accuracy using proprietary forwarding systems to ensure operational excellence and high productivity. The main type of cargo is oversized and/or cross trade.

Requirements

Education in supply chain logistics, international transportation, or a related field of study.
Minimum 2 to 5 years of industry experience.
Experience with all modes of transport (air/ocean/trucking) and be well versed handling oversized shipments.
Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening.
Service oriented and able to resolve customer grievances.
Strong interpersonal skills, building professional relationships internally and externally.
Strong problem-solving skills and analytical skills.
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results.
Both a team builder and a team-player.
Excellent organizational and time management skills.
Be authentic, approachable, open, and honest.
Understanding of business principles and language, incl. the fundamentals of finance and profitability.
Business administration competence.
Excellent Sales and negotiation skills.
Act as a role model for DSV values and adhere to the Code of Conduct.
Proficient of English and French languages.
Ability to communicate effectively in a diverse multicultural environment.
Advanced knowledge of Microsoft® Office Suite.

Nice To Haves

CIFFA certificate, an asset
Project experience, an asset
Dangerous Goods Certification, an asset
CargoWise experience, an asset

Responsibilities

Preparing, checking, and monitoring documentation of all project freight while entering all information in CW1 in a timely and accurate manner.
Assist vendors to complete export formalities such as AES, B13, if required and within company established guidelines.
Track and trace Air, Sea and trucking shipments online and with timely follow up with overseas partners and all related stakeholders and update systems accordingly.
Preparing SOPs and follow up with overseas clients regarding KPIs compliance.
Communicate efficiently with all Stakeholders and ensure proper follow-up on shipments.
Conformity verification and proper management of shipments statuses and documentation all through the shipment cycle (from pre-booking to final delivery).
Building and maintaining good relations with overseas partners, customers, co-workers, and management.
Monitor and respond promptly to all and specific incoming communications (clients and other business partners-domestic and overseas).
Timely and accurate billing/ invoicing with the set standards.
Provide assistance when needed to improve products and services.
Other tasks and duties assigned from time to time by the immediate supervisor.
Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location.
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.