Project Specialist, Network Growth

FourKites•Chicago, IL

4d•Hybrid

About The Position

At FourKites, we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Project Specialist, Network Growth with FourKites, you’ll be the mastermind behind our customers’ success - managing our customers and carriers experience through your relationships and technical expertise. You’ll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform. You’ll wow them with your quick and flawless execution of our carrier and broker onboarding process. The Project Specialist, Network Growth role offers full-time and part-time schedule options for qualified candidates.

Requirements

You love variety and can manage multiple projects at the same time. You can jump from a call to an Excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven.
You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
You enjoy solving challenging problems using critical thinking and creativity
Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity
Intelligent with strong verbal and written communication skills
Superior organization skills and attention to detail
Comfortable talking to a wide variety of people, including senior leadership
Insatiable curiosity - you love learning new things
Proficient in MS Office, Google Apps, and CRM tools
Customer-facing experience

Nice To Haves

Bachelor's degree from an accredited university
Experience in logistics or SaaS a plus
Experience with AI/automation tools a plus

Responsibilities

Leading carrier onboarding onto the FourKites platform — diagnosing unique integration challenges, adapting to evolving requirements, and engineering the right solution for each carrier
Driving carrier calls, setting follow-up tasks, and action items
Ability to navigate and understand enterprise level software & diagnose and solve complex technical and operational problems
Understanding customer and company business objectives to determine and execute on carrier onboarding and compliance goals
Providing regular updates on onboarding and compliance progress to customers. Direct, independent, and regular interaction with customers including presentations and decisions on what work to take on and how to best go about taking on that work.
Maintaining clear, updated, and accurate records in our CRM as well as updating other relevant internal documentation
Identifies and implements best practices for capturing and utilizing visibility data.
Engages carriers to improve operations and tracking quality through proactive account management.
Monitors data and collaborates with carriers and shippers to resolve issues promptly.
Provides regular updates on implementation progress and challenges.
Coordinates with customers and support teams to prioritize issue resolution.
Liaison with carrier onboarding teams to enhance experience.
Manage carrier dependencies to accelerate adoption.
Collaborating cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product
Completing strategic projects as assigned and collaborating to complete company and department OKRs
Acting as a stakeholder and a voice for Operations and our carriers, providing product feedback and serving as a product subject matter expert
Responsible for achieving individual quarterly OKRs and KPIs