Project Specialist - Aircraft Maintenance

Airbus•Peachtree City, GA

5d•Hybrid

About The Position

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures. If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation. In this context we are looking for a Project Specialist - Aircraft Maintenance to join our team A220 Heavy Maintenance Project Management Team in Peachtree City, GA.

Requirements

Contribute to a positive and inspiring working environment
Keeping good quality in one’s own work
Maintaining good relations with your manager and colleagues (in own and other departments)
Continued development of detailed customer knowledge
Respecting and following the internal rules
Proactive, customer oriented attitude and working style for internal stakeholders and customers
Proactively take initiatives to ensure customer satisfaction
Ability to understand your customers to develop and propose creative solutions to issues
Self-starter and able to work without constant direction while administering your customer portfolio
Attention to detail
Ability and willingness to work in a fast-paced environment
Ability to and willingness to work under pressure
Good dispute resolution skills
Service minded, structured, flexible and cooperative
Intercultural understanding
Analytical skills
Prioritization
Project Management
Influencing
Stakeholder management
Bachelor's degree preferred in Customer Service, Supply Chain, Logistics functions within a similar sized organization, or a combination of education and relevant experience
3+ years experience in Customer Service, Supply Chain, Logistics functions
University new graduates that meet the 3 years of experience in Customer Service, Supply Chain, Logistics are encouraged to apply
Strong communication skills in written and verbal English
Knowledge of English, both orally and in writingSpoken and presentation skills
Proficient in the following: Microsoft Office CRM: Salesforce SAP A220 World IPDP AM9000 ASRP Freshdesk Lotus notes (SDR/CCR/C4C/Skywise) Google office (Google sheets/Google docs/ Slides etc)
Ability to work in the US without current, or future, need of visa sponsorship/work authorization is required for this position.

Nice To Haves

Knowledge of aircraft maintenance and/or airline operations highly desirable
Experience working in the aviation industry

Responsibilities

Prepare, lead and steer internal MFT and customer meetings
Maintain C-check file and ensure all relevant information is available
Responsible for C-Check file related external and internal stakeholder communication (Customer Order View, Reporting File)
Ensure all functions have performed their required checklists, incl. their own
Measures, analyses and utilizes key performance indicators (KPIs) on behalf of the group in order to manage material order activity.
Ownership for C-Check project and its order lines including pre-check orders and claims processing.
Perform Heavy Maintenance Manager C-Check Checklist
Open technical support cases with Airbus Canada (e.g. PN Activation, interchangeability, etc.)
Clarifies technical queries utilizing technical documentation and/or liaises with technical and engineering departments.
Provides consistently high quality responses to all customer related requests for all materials and related services to ensure the highest possible customer satisfaction.
Build relationship and trust with our customers
Obtain customer target dates and make them visible internally for proper prioritization
Continuous communication to ensure the right level of transparency with internal and external stakeholders