Project Quality Specialist
About The Position
The Project Quality Specialist will lead the planning and execution of process improvement initiatives within the Operations unit. The primary function of the Project Quality Specialist team is to help the Operations unit achieve its potential in terms of efficiency and productivity through projects aimed at improving how they do their work. This role is responsible for creating and maintaining needed reports, analyzing data to find potential areas of improvement within the Operations unit, the production of process-oriented and technical documents, and assisting teams with special tasks. Other responsibilities and common tasks include gathering data on current processes, suggesting process improvement changes, and presenting findings/recommendations with a high level of detail and insight.
Requirements
- Bachelor’s degree in relevant field (Information Technology, Technical Writing, or a related field)
- 2+ years of technical writing experience
- Proven ability to quickly learn and understand complex topics
- Excellent problem-solving skills and keen attention to detail
- Superior written and verbal communication skills
- Ability to understand and accurately translate technical information for a general audience
- Proficient use of relevant software: Microsoft Office Suite, flowchart diagramming software such as Microsoft Visio, Adobe Creative Suite, etc.
- Ability to work independently and remain motivated without clear direction
- Proven ability to effectively listen to and collaborate with others
Responsibilities
- Partner with Operations leadership to establish and implement best practices and process improvement recommendations
- Accurately analyze, summarize, and report findings and other complex information to different departments to assure proper follow through and issue resolution of performance
- Assist in the design and implementation of process improvements across various departments
- Develop an expert understanding of business operational systems
- Research, write, and edit new and existing documents/content while working closely with subject matter experts and colleagues outside of the Business Process Engineering team
- Able to converse at a technical level with IT subject matter experts and translate into easy-to-understand language for non-technical audiences
- Develop systems and process documentation that meets organizational standards
- Evaluate existing documentation/content and develop approaches for improvement
- Prioritize work and maintain a sense of urgency when responding to requests
- Use data to measure the effectiveness of current procedures and suggesting improvements.
- Manage large data across a variety of platforms.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
