Project/Program Manager II

Aston Carter•Seattle, WA

3d•$53 - $54•Remote

About The Position

The Project/Program Manager II leads cross-functional projects that improve internal processes and support beta programs for new devices and features. The role centers on project management, stakeholder engagement, and basic data analysis, turning feedback into actionable insights. The manager coordinates timelines and deliverables with global teams and supports survey and feedback programs that inform product launches in local and international markets. The position supports beta testing of unlaunched devices and features by coordinating participant recruitment and activities, tracking participation, and collecting and organizing feedback. It also contributes to surveys that capture input from customers and internal participants, interprets survey and engagement data, and communicates findings and recommendations to stakeholders. The role involves working autonomously while collaborating with marketing, quality assurance, product management, and other teams, and may include directing others’ work. This is a full-time contract role, approximately 40 hours per week, Monday through Friday, with core hours typically 8:00 a.m.–4:00 p.m. or 9:00 a.m.–5:00 p.m. Occasional early meetings may be needed to work with global colleagues. The position is described as primarily remote and fully remote, with flexibility to attend in-person sessions in Seattle or Bellevue as needed. The role supports a collaborative, fast-paced global devices and services team. The hourly pay range is $53.00–$54.00. Eligibility-dependent benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) plan; life and disability insurance; HSA; transportation benefits; an employee assistance program; and time off or leave.

Requirements

47 years of experience as a Project or Program Manager, with demonstrated success delivering projects end to end.
46 years of hands-on project management experience, including planning, scheduling, and stakeholder coordination.
46 years of experience with basic data analysis, including interpreting data and explaining results to stakeholders.
46 years of stakeholder management experience, including presenting information and interacting confidently without extensive guidance.
Proficiency with Excel for organizing data, building reports, and supporting analysis.
Strong project and program management skills, including moving work forward across functions and teams.
Ability to work with data and reporting and follow established guidelines to create and maintain reports.
Ability to work autonomously, manage multiple tasks, and prioritize effectively in a dynamic environment.
Ability to explain results and insights clearly to non-technical stakeholders.
Ability to lead and direct the work of others when needed.
Comfort working in a fast-paced, collaborative, global team setting.
Maturity and professional experience beyond entry level, with a track record of meaningful contributions in prior roles.
Strong collaboration and communication skills and ability to build relationships with diverse stakeholders.
Ability to balance operational tasks with broader strategic activities and stakeholder management.

Nice To Haves

Bachelor’s degree in a relevant field is typically required.
Past experience with voice-of-customer or feedback programs.
Experience creating and managing surveys, including designing questions and analyzing responses.
Experience with Qualtrics or other survey platforms, or general survey experience.
Experience reviewing engagement trends, preferably in a marketing or analytics-focused environment.
Background in marketing or a similar industry, particularly engagement and analytics.
Experience working in or with organizations that develop consumer devices or technology products.
Ability to learn quickly, add value quickly, and build on existing processes.
Willingness to constructively challenge the status quo and propose improvements.
Ability to generate actionable insights and recommendations from survey and feedback data.

Responsibilities

Coordinate projects and programs from initiation through delivery, ensuring milestones and deadlines are met.
Plan and oversee assigned projects, including scheduling, resource coordination, and status tracking.
Set timelines, assign responsibilities, and monitor progress to keep initiatives on track.
Prepare concise status reports and leadership summaries covering risks, issues, and key decisions.
Collaborate with marketing, quality assurance, product management, and other internal stakeholders.
Drive projects that improve internal processes and streamline operations.
Build and maintain data and reporting frameworks according to established guidelines, ensuring accurate capture and communication of project and survey data.
Coordinate beta program activities for new devices and features, track participation, and organize feedback.
Assist with creating and executing surveys that capture customer and internal participant feedback.
Analyze survey data and engagement trends at a basic level, explain results, and support recommendations to stakeholders.
Represent project status and needs in stakeholder meetings, communicating confidently without constant guidance.
Lead and direct others’ work as needed, providing structure and follow-through on tasks and deliverables.
Manage workload and priorities autonomously while contributing as a collaborative teammate.
Use creativity and judgment to solve problems, improve processes, and constructively challenge current practices.
Adapt to changing priorities and work effectively with colleagues across functions, locations, and time zones.