Project/Program Manager II
About The Position
The Project Manager II will lead cross-functional initiatives supporting large-scale beta programs, customer feedback, and product insights. The role partners with Product, Marketing, Quality, Operations, and Research teams to gather customer feedback, analyze engagement trends, and support decisions about products and business priorities. The position is primarily remote, follows Pacific Time hours, and may require occasional meetings in Seattle or Bellevue, Washington. The position is an 11-month contract with potential for extension and possible longer-term opportunities. It combines project and program execution, stakeholder engagement, survey and feedback programs, reporting and data analysis, and process improvement. The pay range is $53.00–$54.00 per hour.
Requirements
- 4–7 years of Project Management or Program Management experience.
- Proven success leading projects involving multiple stakeholders and competing priorities.
- Strong stakeholder management and communication skills.
- Experience creating reports and working with Excel.
- Ability to analyze data, identify trends, and communicate insights.
- Ability to work independently and drive results with minimal oversight.
- Bachelor's degree or equivalent professional experience.
Nice To Haves
- Experience with customer feedback, Voice of Customer (VOC), or survey programs.
- Survey design, survey analytics, or customer research experience.
- Experience with Qualtrics or a similar survey platform.
- Marketing analytics, customer insights, or engagement analytics experience.
- Consumer technology, product development, or product operations experience.
- Experience working within fast-paced, high-growth organizations.
Responsibilities
- Lead projects from initiation through completion, delivering against timelines, milestones, and deliverables.
- Coordinate activities across multiple teams and business functions.
- Monitor project risks, dependencies, and priorities while maintaining stakeholder alignment.
- Prepare and deliver project updates, status reports, and executive summaries.
- Build relationships across business groups and functions.
- Facilitate meetings, drive decisions, and promote stakeholder accountability.
- Communicate project progress, risks, and recommendations to leadership.
- Influence outcomes through partnership and collaboration without direct authority.
- Support customer feedback and engagement initiatives.
- Develop and manage surveys, feedback collection programs, and reporting processes.
- Analyze feedback results and identify actionable insights.
- Translate customer feedback into business recommendations with stakeholders.
- Track engagement trends, participation metrics, and project performance indicators.
- Use Excel and reporting tools to organize and communicate data.
- Provide insights to support informed business decisions and present findings to technical and non-technical audiences.
- Identify opportunities to improve workflows, communication, and operational efficiency.
- Recommend new approaches and challenge existing processes when appropriate.
- Support initiatives that improve team effectiveness and scalability.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
