Project & Product Specialist - Payment Solution

Daimler Truck North America • Charlotte, NC

2d • Hybrid

About The Position

We are seeking a highly organized and results-driven Payment and Project Specialist to support the deployment, stabilization, and ongoing operation of our payment solutions across the NAFTA region. This role bridges project delivery with day-to-day production operations, ensuring smooth transitions from development to live environments and reliable performance thereafter. You will help coordinate cross-functional teams for rollout, maintain operational readiness and platform health for live use cases, and support contract and vendor management activities across the payment ecosystem. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Typically requires a Bachelors Degree Typically requires 2-4 years of relevant experience or 6 years experience in lieu of degree Requires working knowledge and expanded professional experience in job field Requires understanding of key business drivers Works independently within guidelines and policies to solve problems of moderate complexity Provides informal guidance to new team members May lead projects or processes as required What You Drive at DTFS Project and Rollout Management Planning and Coordination: Assist in creating and managing rollout plans with milestones, timelines, deliverables, and resource needs. Deployment Readiness: Coordinate go-live activities across product owner, development, quality assurance, support, and vendors to ensure technical and operational readiness. Risk and Issue Management: Track risks, dependencies, and issues; escalate and drive resolution to keep implementations on schedule. Production Operations and Platform Maintenance Run-State Ownership: Support the day-to-day operation of the payment platform for live use cases, ensuring reliability, performance, and compliance with Service Level Agreements (SLA). Monitoring and Incident Response: Monitor transaction flows, settlement status, and integrations; triage alerts; manage incidents through to resolution; coordinate root-cause analysis and preventive actions. Release and Change Management: Schedule and support releases, patches, and configuration changes; maintain runbooks; ensure adherence to change control and rollback procedures. Configuration and Use-Case Management: Maintain and configure merchant IDs, payment routing, and feature-flag configurations for different use cases; support onboarding / offboarding and environment parity (sandbox/prod). Operational Enablement: Prepare and deliver handover materials, runbooks, and training for support teams and client users; provide hyper care after go-live. Vendor and Contract Management Vendor Coordination: Work with payment service providers, acquirers, gateways, fraud/Know Your Customer (KYC) providers, and other third parties to resolve issues, optimize performance, and track SLAs. Performance Reviews: Contribute to vendor performance reporting (uptime, latency, decline rates, chargeback trends); drive follow-ups on corrective actions. Contract Administration: Partner with Legal and Procurement to manage service agreements, Statement of Work (SOW), orders, amendments, and Data Processing Agreements (DPA); track renewals, obligations, and service credits; maintain a clean repository and audit trail. Commercial Support: Assist in rate comparisons, pricing updates, and change orders; support light negotiations and vendor assessments as needed. Stakeholder Engagement Cross-Functional Collaboration: Coordinate across product, development, support, sales, finance, and compliance to align expectations and deliverables. Consulting and Best Practices: Advise stakeholders on payment flows, integration patterns, and operational guardrails to ensure secure and resilient solutions. Compliance, Controls, and Quality QA Partnership: Support pre-launch validation, test planning, and defect triage to ensure secure and high-quality deployments. Regulatory and Security Readiness: Help maintain card security standards, card network, and data privacy compliance in day-to-day operations; support audit requests and evidence collection. Process Improvement: Document and enhance standard operating procedures, incident playbooks, and change management workflows. Reporting and Continuous Improvement Metrics and Insights: Track and report on rollout progress, incident metrics, service levels, transaction health, and vendor performance; present insights and recommend improvements. Feedback Loop: Gather client and stakeholder feedback post-launch, prioritize enhancements, and feed learnings into future releases and operational practices.

Requirements

• 2-4 years of relevant experience or 6 years experience in lieu of degree
• 1–3 years in project coordination/management and/or payment operations, ideally within payments, fintech, or e-commerce.
• Familiarity with Agile/Scrum and/or PMP-aligned practices; experience coordinating cross-functional teams and managing timelines and risks.
• Understanding of payment gateways, acquirers, payment providers, transaction lifecycles (auth/capture/refund/settlement), and related integrations.
• Experience with incident/problem/change management, monitoring/alerting, and working within service levels; comfort with release and configuration processes.
• Exposure to managing vendors, reviewing service agreements, tracking renewals and obligations, and monitoring service level performance.
• Strong written and verbal communication skills; able to explain complex topics to technical and non-technical stakeholders; clear documentation and reporting.
• Resourceful and calm under pressure; capable of balancing multiple priorities and driving issues to closure.
• Familiarity with Jira/Confluence (or similar), ticketing tools (e.g., ServiceNow), dashboards/monitoring tools, and basic data analysis (e.g., Excel/Sheets, SQL is a plus).
• Excellent organization and attention to detail across plans, configurations, and documentation.

Nice To Haves

• Hands-on with payment service providers, acquirers, gateways, fraud or risk platforms, and/or Know Your Customer / Know Your Business services.
• Knowledge of payment security and regulations (payment standards, card network rules, NACHA, data compliance regulations).
• Experience with chargeback/dispute workflows, reconciliation, or settlement reporting.
• Familiarity with SRE/DevOps concepts (observability, incident response, change control).
• Experience supporting enterprise clients and working with geographically distributed teams.

Responsibilities

• Assist in creating and managing rollout plans with milestones, timelines, deliverables, and resource needs.
• Coordinate go-live activities across product owner, development, quality assurance, support, and vendors to ensure technical and operational readiness.
• Track risks, dependencies, and issues; escalate and drive resolution to keep implementations on schedule.
• Support the day-to-day operation of the payment platform for live use cases, ensuring reliability, performance, and compliance with Service Level Agreements (SLA).
• Monitor transaction flows, settlement status, and integrations; triage alerts; manage incidents through to resolution; coordinate root-cause analysis and preventive actions.
• Schedule and support releases, patches, and configuration changes; maintain runbooks; ensure adherence to change control and rollback procedures.
• Maintain and configure merchant IDs, payment routing, and feature-flag configurations for different use cases; support onboarding / offboarding and environment parity (sandbox/prod).
• Prepare and deliver handover materials, runbooks, and training for support teams and client users; provide hyper care after go-live.
• Work with payment service providers, acquirers, gateways, fraud/Know Your Customer (KYC) providers, and other third parties to resolve issues, optimize performance, and track SLAs.
• Contribute to vendor performance reporting (uptime, latency, decline rates, chargeback trends); drive follow-ups on corrective actions.
• Partner with Legal and Procurement to manage service agreements, Statement of Work (SOW), orders, amendments, and Data Processing Agreements (DPA); track renewals, obligations, and service credits; maintain a clean repository and audit trail.
• Assist in rate comparisons, pricing updates, and change orders; support light negotiations and vendor assessments as needed.
• Coordinate across product, development, support, sales, finance, and compliance to align expectations and deliverables.
• Advise stakeholders on payment flows, integration patterns, and operational guardrails to ensure secure and resilient solutions.
• Support pre-launch validation, test planning, and defect triage to ensure secure and high-quality deployments.
• Help maintain card security standards, card network, and data privacy compliance in day-to-day operations; support audit requests and evidence collection.
• Document and enhance standard operating procedures, incident playbooks, and change management workflows.
• Track and report on rollout progress, incident metrics, service levels, transaction health, and vendor performance; present insights and recommend improvements.
• Gather client and stakeholder feedback post-launch, prioritize enhancements, and feed learnings into future releases and operational practices.

Benefits

• We Take Care of Our Team
• We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie.
• Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees