Project Outreach Specialist (Assc-Sr)

American Electric Power•San Benito, TX

1d•$63,496 - $109,543

About The Position

This position supports field customer relations and public outreach for AEP Transmission projects. The specialist assists in identifying, developing, and coordinating outreach strategies that support AEP Transmission and its affiliates, including joint ventures. As a member of the project siting team, the role interfaces with external audiences, including individual customers and local officials, and meets with affected or potentially affected customers to identify concerns, resolve problems, and contribute local knowledge to the siting process. The role requires strong written and public speaking abilities, interpersonal skills, and business knowledge. The position works with landowners and internal teams to support transmission project routing, public education, customer outreach, and on-time project execution. It collaborates with Project Management, Line and Station Engineering, Right of Way, Corporate Communications, External Affairs, and other outreach staff. This posting covers multiple grade levels, with higher levels requiring increased education, skills, or experience. Travel is expected, including periodic overnight trips for field work; extended hours may be needed to meet assignments and schedules. The stated physical demand level is sedentary, with the ability to hike one mile required for part of the time.

Requirements

Bachelor's degree in journalism, business, marketing, customer service, advertising, communications, public relations, public affairs, or a related field.
At least two years of experience in utilities, corporate communications, customer service, marketing, media relations, journalism, or a related field.
Excellent written communication and public speaking skills.
Excellent interpersonal skills and strong business knowledge.
Ability to handle multiple projects and assignments.
Ability to hike one mile.

Responsibilities

Work with affected or potentially affected landowners to obtain useful project routing information and resolve issues before and during the transmission line routing process.
Support external affairs teams in educating landowners, thought leaders, elected officials, and the public about proposed transmission projects.
Assist with customer outreach strategies that improve two-way communication and transmission line routing success.
Provide field support to transmission siting, line engineering, right of way, and project management teams to help ensure projects are executed on time.
Work with Project Management, Line and Station Engineering, Right of Way, Corporate Communications, External Affairs, and the Outreach Specialist to foster communication between stakeholders and the project team.
Coordinate deployment of resources.
Handle multiple projects and assignments; work extended hours when needed to meet requirements and schedules.
Travel to facilities and projects for periodic field work, including some overnight travel.