Project Operations Manager

BKF•San Jose, CA

1d•$101,920 - $141,374•Hybrid

About The Position

The Project Operations Manager leads the administrative and operational functions of BKF’s Survey project delivery team. This role manages workflows, financial controls, staffing coordination, contract administration, compliance, and process consistency so technical professionals can focus on high-quality client work. Serving as the team’s operational backbone, the manager drives schedule adherence, financial performance, and continuous improvement across multiple projects and disciplines.

Requirements

Bachelor’s degree in Business Administration, Construction Management, Engineering Management, or a related field, or equivalent experience.
Eight or more years of experience in project operations, project administration, or business operations within an engineering, surveying, construction, or professional services environment.
Strong understanding of project financials, billing practices, and contract administration.
Experience supporting multidisciplinary project teams.
Proficiency with project management and accounting systems; experience with Deltek, Ajera, Vision, or similar platforms is preferred.
Advanced organizational, communication, reporting, and problem-solving skills, including strong Excel proficiency.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience in an engineering or land surveying firm is preferred.
Familiarity with public agency contracts and IDIQ/on-call programs is preferred.
Proven ability to drive process improvements and apply operational excellence, financial acumen, attention to detail, leadership, clear communication, and a client-service mindset.

Responsibilities

Oversee day-to-day administrative operations for assigned project teams, ensuring consistent execution of company standards and procedures.
Manage project setup, documentation, filing systems, and closeout processes.
Coordinate internal workflows among project managers, survey crews, engineers, accounting, and administrative staff.
Partner with Project Managers to monitor project budgets, forecasts, and performance metrics.
Oversee billing processes (green book review).
Track contract values, amendments, and change orders.
Monitor accounts receivable, support collections efforts, and help maintain healthy cash flow.
Prepare regular financial reports and dashboards for leadership.
Administer contracts, subconsultant agreements, and purchase orders.
Ensure compliance with contractual requirements, insurance provisions, and client-specific procedures.
Support proposal transitions from pursuit to execution, ensuring clean handoffs and complete documentation.
Assist with staffing coordination across projects to balance workloads and maximize utilization.
Support onboarding of new team members to projects and systems.
Facilitate communication between disciplines and departments to resolve operational bottlenecks.
Identify opportunities to streamline project delivery processes and improve operational efficiency.
Ensure adherence to internal quality management systems and best practices.
Develop standardized tools, templates, and workflows to support consistent project execution.
Provide operational guidance and mentoring to project administrators and coordinators.
Act as a trusted partner to Project Managers and technical leads.
Foster a collaborative, accountable, and service-oriented team culture.