Project Operations Manager ( Asana)

Tillster•Los Angeles, CA

12d•Hybrid

About The Position

Tillster is seeking an experienced Project Operations Manager to lead the enterprise-wide implementation and focus on integrating internal tools, with a primary emphasis on the adoption of Asana as the company's main work management platform. This role requires the individual to be a subject matter expert for Asana, responsible for system configuration, driving organizational change, establishing best practices, and training employees at all levels. The position demands a blend of deep Asana expertise and the ability to manage the integration of internal tools like Jira and Asana, while also educating, influencing, and aligning cross-functional teams around new working methodologies.

Requirements

5+ years of experience in project, program, or work management roles
3+ years of hands-on experience implementing and administering Asana at scale
Proven experience leading enterprise or multi-team Asana rollouts
Strong background in organizational change management and user adoption
Demonstrated ability to train and influence employees at all levels of the organization
Excellent communication, facilitation, and stakeholder management skills
Ability to translate complex processes into simple, scalable workflows

Nice To Haves

Asana certification(s) or formal Asana consulting experience
Experience with enterprise SaaS or high-growth organizations
Familiarity with complementary tools (Jira, Monday.com, Smartsheet, ClickUp, Salesforce, Slack)
Experience working with PMOs, Operations, or Business Systems teams
Prior consulting experience or experience leading transformations across multiple departments

Responsibilities

Lead the end-to-end rollout of Asana across the organization, including discovery, design, configuration, testing, and launch.
Design scalable Asana structures including teams, projects, portfolios, workflows, rules, automations, and reporting.
Translate business processes into efficient, standardized Asana workflows across functions (Engineering, Product, Marketing, Operations, HR, etc.).
Establish governance, naming conventions, templates, and usage standards to ensure long-term scalability.
Act as the change leader for the Asana rollout, ensuring strong adoption and sustained usage.
Partner with executive sponsors and department leaders to align Asana usage with business goals.
Identify change risks and resistance points, and proactively address them through communication, training, and reinforcement.
Define success metrics for adoption, efficiency, and impact.
Develop and deliver role-based training for all employees, including individual contributors, managers, program leaders, and executive leadership.
Create documentation, playbooks, onboarding guides, and best-practice resources.
Serve as the go-to expert for Asana questions, coaching, and optimization.
Support internal champions and super-users to scale adoption.
Collaborate with cross-functional stakeholders to continuously improve workflows.
Assess current project and program management maturity and recommend improvements.
Optimize Asana usage over time based on feedback, metrics, and evolving business needs.
Support integrations with tools such as Slack, Jira, Salesforce, Google Workspace, or others as applicable.

Benefits

Stock Option Plan
Medical insurance
Dental insurance
Vision insurance
FSA benefits
Healthcare reimbursement programs
Dependent Care reimbursement programs
Employee Assistance Program (EAP)
Optum Care 24-hour confidential medical counseling services
10 paid holidays per calendar year
15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years
Pro-rated PTO for eligible part-time employees
401(k) Plan
College tuition and education assistance programs
Udemy Learning courses
Ongoing learning and development opportunities