Project Moderator (Atlanta, GA)

DataForce by TransPerfect•Atlanta, GA

1d•Onsite

About The Position

The Moderator will work directly with onsite participants to ensure the proper execution of study/project requirements. The primary responsibility is to moderate user sessions and provide updates to the other members of the production team, as well as performing basic troubleshooting of data collection technology. These sessions will involve participants performing guided activities while being video recorded.

Requirements

Experience in moderation, facilitation, proctoring or similar roles preferred
Possess technical knowledge and hands-on experience using iOS, troubleshooting hardware issues, working with command-line tools, and demonstrating strong overall technical proficiency.
Strong interpersonal and communication skills
Ability to manage groups and foster a positive environment
Detail-oriented with a knack for problem-solving
Ability to work flexibly and adapt to changing scenarios
High attention to detail
Customer service/sales oriented
Goal driven and objective mindset
Integrity and strong work ethic
Report creation, monitoring and updating
Team player
Ability to lift up 45 to 50 lbs when needed

Nice To Haves

Knowledge of research methodologies and ethical considerations is a plus

Responsibilities

Operate and maintain data collection equipment, offload data, manage logistics, provide daily reports, and lead the overall high-quality data generation for this effort, day in, day out
Understand provided project documentation to assist participants
Interact with participants and lead them through data collection projects
Capture data for the assigned project, aiming to reach the targeted daily goal
Utilize client tools to label/tag data
Convey sessions details to the Project Manager and Production team
Communicate and coordinate with project team
Interact with various hardware & software
Assist in preparing session materials and setting up facility
Monitor and manage participant flow within the site
Address participant questions and concerns in a professional manner
Provide feedback on session dynamics and participant engagement