Project Manager for the Division of Tenant and Owner Resources

City of New York•New York City, NY

1d•Onsite

About The Position

The New York City Department of Housing Preservation and Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. HPD maintains building and resident safety and health, creates opportunities for New Yorkers through housing affordability, and engages New Yorkers to build and sustain neighborhood strength and diversity. At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Requirements

Authorization to work in the United States is required for this position.
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Nice To Haves

Strong proficiency with Microsoft Excel and Access; business intelligence systems experience preferred.
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required.
Excellent communication and organizational skills.
Proven ability to problem solve.
Ability to transform complex regulations and information into simple procedures.
Must be able to work effectively with minimal supervision.
Ability to learn and adapt to change.

Responsibilities

Ensure that accurate information is relayed to landlords, tenants and general public, elected officials and other governmental entities.
Coordinate as appropriate with other units within HAS and other Divisions within HPD.
Meet with landlords, tenants, management firms, and related parties as needed to resolve issues.
Represent the division at both internal and external meetings.
Manage special projects.
Track and respond to inquiries.
Work with the senior management team to implement and maintain best practice operations.
Maintain and prepare reports and statistical analyses relevant for unit operations, performance, compliance, projects, or other initiatives for the Director’s review.
Assist with the creation, design, and implementation of reports in HPD’s Business Intelligence and other systems.
Serve as a representative of the unit in internal and external meetings and other communications with stakeholders.
Review internal and federal policy changes with the Director and assist in training staff on any changes.
Propose, coordinate, and implement projects to maximize compliance and performance in the unit’s operations and portfolios under the oversight of the Director.
Draft and prepare notices, procedure documents, letters, meeting materials, and other correspondence.
Review and respond to inquiries from owners, HPD divisions, and other stakeholders.
Coordinate with HAS units and HPD divisions as needed, including for tenant transfers, case assignments, requests for reasonable accommodation, and special projects.
Coordinate with IT staff on any reporting requirements and database updates needed for any relevant projects and initiatives.
Assist with, coordinate, and/or lead other projects as needed.