Project Manager

POWERGROUP Resources•Cayuga, ON

4d•Onsite

About The Position

Cayuga Displays is looking for a highly organized, customer-focused Project Manager to join their growing team. This is an exciting opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys coordinating projects from start to finish. Reporting to the Sales Operations Manager, the Project Manager will oversee customer projects from order intake through production, delivery, and post-sale support, ensuring exceptional customer service and on-time project execution. The role involves close collaboration with Sales, Production, Procurement, Engineering, and customers to maintain project efficiency and accuracy. The ideal candidate is a strong communicator who enjoys problem-solving, managing multiple priorities, and building lasting customer relationships.

Requirements

Post-secondary education in Business, Project Management, Operations, or a related field is preferred.
Experience in Project Coordination or Project Management, preferably within a manufacturing or production environment.
Experience working with ERP systems.
Proficient in Microsoft 365, including Word, Excel, and Outlook.
Eligible to work in Canada.
Strong organizational and time management skills
Customer-focused with strong relationship management skills.
High attention to detail and accuracy in data entry, quotations, and documentation
Excellent written and verbal communication skills
Strong customer service abilities
Ability to multitask and manage competing priorities in a fast-paced environment
Strong problem-solving and analytical thinking skills
Ability to work collaboratively with cross-functional teams
Proactive, adaptable, and able to work with minimal supervision

Responsibilities

Manage customer projects from order confirmation through production, delivery, and completion.
Confirm project scope, specifications, timelines, and customer requirements.
Ensure project information is complete, accurate, and properly documented before production begins.
Serve as the primary point of contact for assigned customers and key accounts.
Manage project approvals, confirmations, customer sign-offs, and change requests.
Communicate project status, timelines, shipping details, and any schedule changes to customers.
Respond to customer inquiries and provide timely project updates.
Participate in production scheduling meetings and coordinate project priorities with Production.
Work closely with Procurement to manage specialty materials and long-lead components.
Collaborate with Sales to confirm product specifications and customer expectations.
Provide Engineering with the information required for drawings, specifications, and order releases.
Monitor project progress and proactively identify and resolve scheduling conflicts or workflow bottlenecks.
Coordinate outsourced work and external vendor timelines.
Contribute ideas for improving project workflows and operational efficiency.
Participate in cross-functional meetings and support ongoing operational planning.
Perform other related duties as assigned.