Project Manager

Mastery Logistics Systems•Minneapolis, MN

14d•Remote

About The Position

You'll be the person who keeps a complex implementation calm, organized, and moving — turning a long list of moving parts into a customer's confident go-live. MasterMind is the cloud-based TMS built for everyone who moves freight — shippers, carriers, private fleets, IMDL, and brokerages — all operating in one platform. Getting a customer fully onto that platform is its own kind of complexity: timelines, dependencies, internal teams, customer stakeholders, and a hundred small decisions that all must land in the right order. As our Project Manager, you'll own that complexity from kickoff to go-live. You'll be the steady hand customers trust and the connective thread that keeps Mastery's internal teams aligned — managing scope, surfacing risk before it becomes a problem, and making sure every implementation ends the way it should: on time, on scope, and with a customer who's confident in what they just adopted.

Requirements

5–10 years of project management experience, ideally in software implementation, SaaS, or technology environments
Track record managing customer facing implementation projects from kickoff through go-live
Experience with enterprise software implementations
Comfortable managing multiple projects simultaneously without losing the thread on any of them
Strong organizational, planning, and prioritization instincts
Excellent written, verbal, and presentation communication
Sharp problem solving and critical thinking under ambiguity
Familiarity with Agile, Scrum, or hybrid PM methodologies
Fluent in tools like Asana, Slack, Teams, and Microsoft Office

Nice To Haves

Transportation, logistics, supply chain, or freight industry experience preferred
PMP, CAPM, or equivalent certification a plus

Responsibilities

Represent the Mastery brand in every customer interaction — building trust through clarity, consistency, and follow-through
Build strong relationships with customer stakeholders and internal teams that translate into smoother decisions and fewer surprises
Define communication and engagement strategies for each project, adapting as stakeholder needs and expectations shift
Keep information flowing — clear, timely, and proactive communication throughout the project lifecycle
Lead projects end-to-end, from initiation through go-live and handoff to Customer Success
Define project strategy alongside the project team — goals, success metrics, milestones, deliverables, and timelines
Build and maintain project plans that balance scope, schedule, quality, and resource constraints in the real world, not just on paper
Monitor project health against milestones and success criteria, catching drift before it becomes delay
Define and protect project scope in partnership with customers and internal teams
Manage scope changes through clear, documented change control — no surprises, no scope creep by accident
Identify risks early and build mitigation and contingency plans before they're needed
Coordinate cross-functional dependencies, communicating impacts clearly when one team's timeline affects another's
Escalate when it matters — knowing the difference between a risk to monitor and one that needs immediate attention
Foster accountability and ownership across every team involved in an implementation
Turn lessons learned into better delivery, continuously refining how Mastery runs implementations
Champion project management standards and drive adoption of the tools and processes that make delivery repeatable
Define go-live readiness and post-implementation success criteria, and make sure every box is checked before a customer goes live