Project Manager

TLC Windows and Doors•Nashville, TN

13d

About The Position

Acts as a guide leading the customer through the process until completion and is ultimately responsible for the customer experience as it relates to operations and fulfillment. The Project Manager owns builder relationships on the operations side and coordinates project activities from timeline confirmation and order verification through inspections, installation scheduling, and the homeowner’s occupancy. The role collaborates with internal teams, documents activities and follow-up actions in company systems, and follows policies and inspection protocols.

Requirements

Prefer 3–5 years of project management experience in construction or the building materials industry, focused on installation or operations.
Proven ability to manage builder relationships and coordinate site-based activities.
Familiarity with order verification processes, inspection standards, and timeline management in a manufacturing or installation context.
Valid driver’s license and willingness to travel to job sites in Greater Middle Tennessee and surrounding areas.
Proficiency in project management software such as Salesforce and documentation tools such as Company Cam.
Strong interpersonal and communication skills for engaging with builders, contractors, and internal teams.
Attention to detail and problem-solving abilities to identify and mitigate issues during inspections and verifications.
Ability to adapt to future-state process enhancements and contribute to operational improvements.

Nice To Haves

Knowledge of Pella products, installation procedures, and relevant industry regulations.
Project management certification, such as PMP, or construction-related credentials.

Responsibilities

Establish and maintain relationships with builders on the operations side, serving as the primary liaison throughout the project lifecycle.
Conduct site visits to confirm the Last Revision Date (LRD) and align it with the overall job timeline, incorporating future-state processes as applicable.
Lead future-state Order Verification (OV), including on-site assessments by the OV Technician or Project Manager to validate order attributes such as measurements, trim details, jamb depth, and installation materials.
Perform pre-installation inspections to evaluate site readiness and order details, identify potential issues, prevent delays, and ensure compliance with project specifications.
Assist with scheduling installation work and help oversee the process.
Conduct post-installation inspections to verify quality standards, document findings, and promptly address discrepancies.
Serve as the primary builder point of contact until the homeowner occupies the residence, providing support, resolving concerns, and facilitating a smooth transition.
Collaborate with schedulers, project coordinators, and installation managers to integrate workflows with recovery services and warranty management.
Document activities in systems such as Salesforce and Company Cam, tagging stakeholders for pass/fail statuses and follow-up actions.
Follow company policies, including accurate coding of mixed installation types and compliance with inspection protocols.