Project Manager

Health Care Service Corporation•Nashville, TN

1d•$76,600 - $138,500•Remote

About The Position

At CareAllies, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Job Summary Position Summary The Operations Enablement & Shared Services Analyst supports the resolution of provider-related issues and contributes to the efficiency of revenue cycle operations. This role assists in the intake, review, documentation, tracking, and coordination of escalated issues impacting claims processing, reimbursement timelines, and provider experience. Working under the guidance of senior team members, the Analyst helps ensure issues are accurately reviewed, documented, routed appropriately, and resolved within established timelines. This position plays an important role in maintaining workflow consistency, supporting data tracking, and contributing to overall operational performance.

Requirements

Associate or Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience)
1–3 years of experience in healthcare operations, customer support, or revenue cycle environment
Basic understanding of claims processing or healthcare operations preferred
Strong organizational and time management skills
Detail-oriented with the ability to manage multiple tasks
Proficiency in Microsoft Excel and general office tools
Experience with Project Management Methodologies (i.e. Project Management Institute – PMBOK).
Knowledge of project financial tracking including monitoring and reporting on budget expenditures.
Experience in negotiations, influence others and managing conflicts.
Problem solving skills.
Clear and concise verbal and written communication skills.
Work independently and within a team environment.
Analytical skills.
Leadership skills, including meeting facilitation.
Experience balancing multiple tasks simultaneously.
PC proficiency to include Word, Excel, Project and Lotus Notes
Familiarity and experience with Project Management Methodologies and demonstrable experience in project delivery and management of large and/or complex projects.
Experience in coaching and development
Advanced project management skills
Verbal and written communication skills, as well as meeting facilitation skills.
Ability to work independently and within a team environment.
Analytical thinking and problem solving skills; agility and flexibility to adapt to constantly changing priorities.
Ability to create integrated, milestone-driven critical path project plans.
Ability to multi-task and balance multiple competing priorities while meeting deadlines.
Ability to influence (direct / indirect reports, project stakeholders, and leaders), and manage in a matrix organization.

Nice To Haves

Exposure to revenue cycle management (RCM) or provider issue resolution
Experience with systems such as Salesforce or claims platforms (e.g., Facets)
Familiarity with healthcare terminology and workflows
Project Management Professional (PMP®) Certification
Experience with Lotus Notes.
Project Management Professional (PMP®) Certification
Human Resource acumen and HCSC experience
Comfort/poise with senior management
Leadership skills

Responsibilities

Support intake and tracking of provider-related issues submitted through Salesforce and other interdepartmental platforms.
Ensure required documentation is complete (issue summary, claim examples, supporting data)
Route issues to appropriate teams and assist in monitoring progress through resolution; independently processes issues when necessary.
Maintain accurate records and status updates within tracking systems
Assist in researching and gathering information needed for issue investigation
Support senior team members in root cause identification and resolution activities
Follow up with internal teams to ensure timely responses and issue closure
Escalate delays or risks to leadership as appropriate
Adhere to standardized workflows for issue intake and resolution
Identify and flag process gaps or inefficiencies to leadership
Assist with basic process improvement efforts to reduce manual work and improve consistency
Maintain logs of issues, turnaround times, and resolution outcomes
Support reporting on key metrics such as backlog, aging, and resolution timelines
Assist in identifying trends related to claims issues or provider concerns
Provide timely and professional communication to internal stakeholders
Support coordination across teams including claims, provider relations, and operations
Help ensure a positive provider experience through accurate and timely follow-up
Ensure all documentation meets organizational standards and compliance requirements
Participate in quality checks to ensure accuracy of issue tracking and resolution data
Bachelor Degree with 3 years project management experience OR Technical Certification or College Courses with 4 years project management experience OR 8 years of project management experience.
Experience with Project Management Methodologies (i.e. Project Management Institute – PMBOK).
Knowledge of project financial tracking including monitoring and reporting on budget expenditures.
Experience in negotiations, influence others and managing conflicts.
Problem solving skills.
Clear and concise verbal and written communication skills.
Work independently and within a team environment.
Analytical skills.
Leadership skills, including meeting facilitation.
Experience balancing multiple tasks simultaneously.
PC proficiency to include Word, Excel, Project and Lotus Notes
Bachelor Degree with 4 years project management experience OR PMP Certification or College Courses with 5 years project management experience OR 8 years project management experience.
Familiarity and experience with Project Management Methodologies and demonstrable experience in project delivery and management of large and/or complex projects.
Experience in coaching and development
Advanced project management skills
Verbal and written communication skills, as well as meeting facilitation skills.
Ability to work independently and within a team environment.
Analytical thinking and problem solving skills; agility and flexibility to adapt to constantly changing priorities.
Ability to create integrated, milestone-driven critical path project plans.
Ability to multi-task and balance multiple competing priorities while meeting deadlines.
Ability to influence (direct / indirect reports, project stakeholders, and leaders), and manage in a matrix organization.