Project Manager

Quest Diagnostics•Secaucus, NJ

1d•Onsite

About The Position

This position will lead and support a variety of projects supporting strategic growth opportunities, retention of key account customers, and regional objectives. They will lead projects and working teams to effectively initiate, plan, execute, monitor, and complete objectives. They will work closely with Commercial Sales as a liaison between all of Quest Diagnostics’ services. They will act as the operational point person for our new key accounts partnerships, assuring that they have a flawless startup. Operationally sound to include Laboratory Testing & Services, IT connectivity, Billing and Pricing, Patient Services, Logistics and/or Field Processing. Providing an overall outstanding experience as a new Quest Diagnostics customer during the transition from their previous laboratory.

Requirements

Minimum of 5-7 years of successful project management or customer service experience.
Must have a strong understanding of clinical laboratory operations and the onboarding process.
Ability to sit or stand for long periods of time
Broad understanding of the laboratory business and its service requirements
Strong Understanding of our Laboratory Products and Services to include: Information Technology knowledge to include: Quanum experience and Interface exposure.
Pre-analytical, analytical and post-analytical process understanding including specimen requirements and processes.
Direct customer contact skills.
Proven Project Management Skills
Excellent interpersonal, customer service and communication skills, including the ability to communicate complex issues clearly and concisely.
Demonstrated effective, strong writing and composition skills.
Strong organizational and prioritization skills.
Demonstrated Ability to work effectively in a team environment
Proven problem-solving skills with the ability to develop appropriate resolutions.
Strong, effective presentation skills in group setting.
Demonstrated ability to influence and create change.
Action Oriented.
Customer Focused.
Functional / Technical Skills.
Decision Quality.
Interpersonal Savvy.
Composure.
Strong PC and QLS system skills including experience with word processing, spreadsheet, and database applications (MS Word, Power Point, Excel, Access)
Bachelor’s Degree in a Life Science, Business, Customer Relations or related field, or equivalent combination of education and extensive relevant experience.
QMS Bronze Certification (Required)

Nice To Haves

Bachelor’s Degree in a Life Science, Business, Customer Relations or related field, or equivalent combination of education and extensive relevant experience.

Responsibilities

Develop a strong working relationship with all functional leaders and stakeholders.
Owns projects, including timeline, deadlines, resource constraints, and deliverables / results.
Shifts between the "big picture" and the small-but-crucial details.
Leverages project management skills and capabilities to take projects from ideation to completion by identifying key milestones, and deliverables while identifying risk mitigation plans.
Work with SAEs – Strategic Account Executives, when target customers have been identified.
Learn from all parties involved what the value proposition is that has been presented to that customer as well as their key needs to assure a seamless transition.
Understand all aspects of the Customer from the SAE, ESD, Sales Director, Commercial Sales Representative, TSS, Billing and Patient Service perspective.
Evaluate all information received and create a start-up plan based on what is learned. That plan will include a key communication strategy, including leading regular calls during the client set up and launch process with other key leaders to assure our operational readiness.
Analyze any chronic service failures to identify root cause and interact with functional group to develop initiatives designed to improve service levels and prevent reoccurring defects.
Review the timeliness of the functional group’s response.
Present recent achievements, ongoing activities, and performance to established goal(s) at regional meetings.
Ensure total compliance with all company policies and government regulations.
Maintains required documentation.
Leads projects through issues, roadblocks, and problems, guides partners to perform through issues and constraints.
Acts as a change agent to drive teams toward success.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities