Project Manager

Content Guru • Reston, VA

9d • Hybrid

About The Position

Content Guru is a leading provider of cloud communications solutions, helping businesses globally enhance customer engagement and experience. We utilize cutting-edge technology, including AI and propensity modeling, to transform communications and enable mass personalization, creating seamless end-to-end customer journeys. Due to rapid global expansion, we are seeking an accomplished Project Manager to join our exceptional team in Bracknell. The ideal candidate will be adept at managing, overseeing, and delivering multiple projects, working closely with the sales team to manage client relationships and ensure a fast-paced, cost-effective, and customer-oriented delivery experience that achieves a high level of customer satisfaction.

Requirements

• A Bachelor's degree in STEM or equivalent.
• Strong experience in project management or project delivery in the technology sector.
• Proven experience of consistently achieving and surpassing customer expectations.
• Proven ability to effectively manage projects from start to finish and work to a deadline.
• Experience in working with the software development lifecycle, cloud platforms and/or the development of hardware and software.
• Strong communication, organizational, and interpersonal skills.
• Proven ability to solve problems creatively.
• The ability to motivate others to deliver.

Responsibilities

• Initiate projects in accordance with project management methodologies and establish appropriate project documentation and control.
• Ensure projects are delivered within tolerance for time, cost, and quality.
• Maintain project documentation to a high standard and ensure deliverables meet customer expectations for performance and quality.
• Establish appropriate test plans according to customer requirements.
• Manage virtual project teams as required.
• Establish a single point of contact for the customer for the duration of the project and agree escalation paths.
• Manage customer communications during the project lifecycle, ensuring high customer satisfaction and regular contact between virtual teams.
• Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations.
• Manage project costs, ensuring sales margins are maintained and additional costs are tracked and recovered.
• Generate accurate forecasts for in-house planning and budgeting.
• Maintain financial control throughout project lifecycles, delivering against an agreed project revenue plan.
• Agree billing plans for customers with account management and billing teams.
• Ensure projects have met key milestones before progressing to subsequent delivery stages.
• Implement appropriate project controls at the initial project initiation stage, including risk, issue logs, and change control methods.
• Ensure internal systems and reporting tools reflect the current state of a project.
• Undertake project debriefs to identify, review, and propose improvements for the project management team, the wider business, and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level