Project Manager

Optimal Networks•Rockville, MD

15d•$125,000 - $140,000•Hybrid

About The Position

As a Canyon Point Project Manager, you will oversee project delivery to ensure clients receive a consistent, high-quality experience. Working remotely, you will manage all aspects of assigned projects, including planning, coordination, execution, and communication. You will provide direction to Canyon Point staff involved in project delivery and coordinate with third-party contractors to ensure projects are completed successfully and meet client expectations.

Requirements

Strong knowledge of customer service practices and procedures
Working knowledge and experience in delivering projects.
Strong interpersonal and communication skills, able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
Strong troubleshooting, problem solving and diagnostic skills
Strong organizational skills, ability to manage multiple deliveries within required deadlines
Demonstrated experience with managing IT and technology projects
Bachelor’s Degree or Higher
3+ years experience in providing IT Project Delivery in a project management capacity
3+ years of IT Managed Service Provider (MSP) Experience (preferable in project related role)
Experience working cooperatively in a remote environment with other support groups via phone calls, email, and messaging chat tools.

Nice To Haves

Demonstrated IT technical experience in a variety of IT disciplines in a project delivery capacity (e.g., Microsoft Windows Desktop and Server Operating systems, Microsoft Azure, Hypervisor technologies (Hyper-V, VMware), Microsoft 365)
Project Management Professional (PMP)
ITIL v4 Foundations Certification

Responsibilities

Participate in project scoping including task effort assessment and specifications for the project's needed equipment.
Formulate project parameters and assign responsibilities to the appropriate project team member.
Manage portfolio of active projects including scheduling, coordinating, and monitoring of projects
Ensure timely communications and updates are provided to all relevant parties
Actively lead and participate in project meetings (internal and client facing) to ensure that all information is communicated effectively with respect to the project.
Collaborate with Canyon Point support team(s) to ensure that project changes are reflected in ongoing support documentation and current client environment documentation.
Work with technical managers to identify and resolve persistent and lingering issues.
Ensure project documents are complete, current, and stored appropriately.
Effectively apply Canyon Point project methodology and ensure compliance with the applicable codes, practices, policies, performance standards, and specifications.
Monitor report and action on Key Performance Indicators for Project Services performance, both at a team and an individual level.
Manage project delivery performance according to metrics, derive actions and plans based on analysis, provide upstream reporting and analysis on Project Services performance and quality
Performs miscellaneous job-related duties as assigned.