Project Manager - FortressFire

FM•Johnston, RI

About The Position

The Project Manager leads the successful delivery of complex technology and business initiatives. The role serves as a central coordination point among engineering, product, machine-learning, client-facing, operations, and business teams, translating priorities into executable plans and maintaining clear ownership across roadmaps, sprints, releases, development requests, quality assurance, onboarding, and client escalations. This position is accountable for delivery visibility, disciplined prioritization, dependency management, risk and issue escalation, resource coordination, and stakeholder communication. The Technical Project Manager helps teams deliver predictable outcomes, supports organizational readiness for change, tracks progress against defined objectives and success measures, and promotes consistent project and program management practices.

Requirements

Bachelor’s degree or equivalent experience in business, project management, technology, engineering, insurance, operations, or a related field.
At least five years of experience in project management, program delivery, technology operations, product delivery, or a related discipline.
Demonstrated experience leading cross-functional teams and delivering complex technology or business initiatives with competing priorities and interdependent workstreams.
Experience coordinating engineering roadmaps, sprints, releases, development-ticket workflows, quality assurance, or technical-client support processes.
Experience communicating project health, risks, decisions, and delivery tradeoffs to technical and non-technical stakeholders.

Nice To Haves

Advanced degree and project or program management certification, such as PMP
Experience within a PMO, agile delivery environment, insurance organization, or enterprise setting is preferred.

Responsibilities

Coordinate engineering roadmaps, release schedules, sprint planning, and delivery activities. Establish milestones, clarify priorities, track commitments, identify dependencies, and help teams resolve barriers that could affect scope, timing, quality, or business value.
Own the intake, documentation, triage, prioritization, assignment, and tracking of development tickets and inbound technical requests. Maintain a clear view of status, decisions, dependencies, service expectations, and required follow-up.
Coordinate release readiness, quality-assurance activities, acceptance testing, defect tracking, and post-release validation. Confirm that requirements and acceptance criteria are documented, responsible owners are identified, and unresolved risks are escalated before implementation.
Monitor designated technical client channels for questions, incidents, patterns, and emerging concerns. Route issues to the appropriate technical or business owner, facilitate timely escalation, document decisions, and maintain communication through resolution.
Coordinate technical work associated with new-client onboarding, including requirements gathering, implementation planning, data and system readiness, issue tracking, stakeholder communication, and handoffs among client, engineering, product, and business teams.
Coordinate contributors supporting machine-learning data preparation, labeling, validation, and model-training activities. Track assignments, dependencies, quality requirements, delivery progress, and decisions in partnership with the appropriate technical owners.
Evaluate, document, and route special client requests to the appropriate product, engineering, machine-learning, operations, or business teams. Ensure ownership, priority, feasibility considerations, decisions, and follow-up actions are clearly recorded.
Partner with PMO and functional leaders to prioritize initiatives and assess pipeline and readiness. Proactively evaluate the impact of planned changes on business operations, clients, and employees, and manage cross-project dependencies.
Maintain project plans, dashboards, decision logs, and status reporting covering milestones, deliverables, resource needs, risks, issues, and dependencies. Communicate project health and escalate matters requiring leadership attention or cross-functional resolution.
Build effective working relationships with sponsors, functional leaders, and cross-functional team members. Create shared understanding of the purpose, approach, expected value, and operational impact of prioritized initiatives.
Apply consistent project and change-management practices, support compliance with adopted PMO standards and tools, and share lessons learned and practical improvements across portfolio initiatives.