Project Manager

Supermicro•San Jose, CA

16d•Remote

About The Position

Supermicro is seeking a Project Manager to lead and scale Salesforce-driven service operations initiatives across global teams. This role will serve as the operational bridge between business shareholders, Salesforce administrators, external development and vendor partners, and IT system owners. The ideal candidate combines structured project leadership with hands-on coordination across Salesforce, system integration (APIs), and service operations workflows. This individual will drive execution across development cycles, incident management, backlog prioritization, and cross-system automation efforts. This role is remote across California, Arizona, Texas, Colorado, Nevada, or Utah.

Requirements

5+ years of experience in managing project management, preferably in Salesforce or enterprise SaaS platform initiatives.
Experience leading Dev → UAT → Production release cycles.
Strong experience with MS Office suite, and Smartsheet.
Strong understanding of API integrations and cross-system architecture.
Experience working with offshore development partners.
Salesforce certifications (Admin, Developer, etc.) or ability to obtain in 30-60 days from hire
Ability to travel domestically and internationally as needed.

Nice To Haves

Familiarity with Service Cloud or enterprise ticketing systems is strongly preferred.

Responsibilities

Lead daily Salesforce development standups and end-of-day review sessions.
Coordinate development lifecycle across Dev, UAT, and Production environments.
Maintain and continuously prioritize the Salesforce Master Backlog.
Collaborate with cross-functional teams to drive execution, resolve challenges, and ensure timely project delivery.
Facilitate communication between global teams, ensuring seamless project execution across regions.
Utilize project management tools such as JIRA, Smartsheet, Microsoft Project, Team, Slack, etc. to track progress and report updates.
Ensure QA validation and user acceptance criteria are met prior to release.
Partner with external development vendors (e.g., offshore teams) to drive delivery and remove blockers.
Lead coordination of API integration efforts between Salesforce and enterprise systems.
Drive structural backlog grooming and prioritization across projects, incidents, and enhancements.
Identify automation opportunities to reduce manual effort and improve operational efficiencies.
Partner with IT and system owners to define integration architecture and automation strategy.
Facilitate cross-functional requirements gathering sessions.