Project Manager

Optimal Networks•Rockville, MD

44d•$125,000 - $140,000•Hybrid

About The Position

As an Optimal Project Manager, your role is to oversee Project Delivery and ensure that clients are receiving the expected project delivery experience. Working remotely, you will be responsible for managing all processes and procedures related to the identification, scoping, prioritization, and execution of projects in the portfolio, along with responsibility for managing the delivery of individual projects. This will comprise of Optimal staff and engagement with 3rd Party contractors.

Requirements

Strong knowledge of customer service practices and procedures
Working knowledge and experience in delivering projects utilizing the PMBOK methodology.
Strong interpersonal and communication skills, able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
Strong troubleshooting, problem solving and diagnostic skills
Strong organizational skills, ability to manage multiple deliveries within required deadlines
Demonstrated experience with managing IT and technology projects
Bachelor’s Degree or Higher
Project Management Professional (PM)
5+ years of experience in providing IT Project Delivery in a technical capacity
3+ years of experience IT Managed Service Provider (MSP) Experience (preferable in project related role)
Experience working cooperatively in a team environment with other support groups via phone calls, email, and messaging chat tools.

Nice To Haves

Demonstrated IT technical experience in a variety of IT disciplines in either a project delivery or support capacity (e.g., Microsoft Windows Desktop and Server Operating systems, Microsoft Azure, Hypervisor technologies (Hyper-V, VMware), Microsoft 365)
Program Management Professional (PgMP)
ITIL v4 Foundations Certification

Responsibilities

Lead and participate in project scoping including task effort assessment and designing / developing specifications for the project's needed equipment.
Formulate project parameters and assign responsibilities to the appropriate project team member.
Manage portfolio of active projects including scheduling, coordinating, and monitoring of projects
Create frameworks to measure the project's metrics and data collection.
Ensure timely communications and updates are provided to all relevant parties
Actively lead and participate in project meetings (internal and client facing) to ensure that all information is communicated effectively with respect to project.
Collaborate with Optimal support team(s) to ensure that project changes are reflected in ongoing support documentation and current client environment documentation.
Work with technical managers to identify and resolve persistent and lingering issues.
Ensure project documents are complete, current, and stored appropriately.
Effectively apply Optimal project methodology and ensure compliance with the applicable codes, practices, policies, performance standards, and specifications.
Monitor report and action on Key Performance Indicators for Project Services performance, both at a team and an individual level.
Evaluate and assess project delivery performance metrics, derive actions and plans based on analysis, provide upstream reporting and analysis on Project Services performance and quality
Performs miscellaneous job-related duties as assigned.