Project Manager

Integra Testing Services•Berwick, PA

1d•$50,000 - $60,000

About The Position

Our Project Manager (PM) coordinates project and service labor efforts and ensures all necessary parties are invited and prepared. They monitor and adjust schedules as needed to accommodate changes or unexpected events. They are accountable for communicating schedule changes to relevant parties in a timely manner and ensure all appointments are properly documented and recorded in company databases. They also help Field Technicians to coordinate overall job activities and resources for greatest efficiency and profit.

Requirements

Service scheduling experience
Administrative writing skills
Professionalism, confidentiality, and organization
Reporting and forecasting skills
Travel logistics
Good verbal and written communication
Microsoft Office Suite knowledge
Following safety policies and procedures
Abiding by ALL standards of performance and code of ethics
Maintaining a courteous demeanor with all customers and coworkers
Participates in company-sponsored training classes.

Responsibilities

Ensure all project information is assembled and ready to be passed to field technician or crew, while working in conjunction with estimators, junior technicians and the general managers in the office.
Answer calls and emails, schedule/confirm appointments, and input customer data into company CMR.
Organize workflow by reading and routing correspondence, collecting customer information, and managing projects information flow between the client and office.
Manage department regional schedule as point of contact for clients in that region.
Complete requests by greeting customers in person or on the telephone and answering or referring inquiries.
Maintain customer confidence and protect operations by keeping information confidential.
Identify service opportunities for all departments, by executing bids or giving info to proper estimator.
Develop and maintain strong, collaborative relationships with supervisor and departmental leaders.
Perform customer service follow-up, send emails/make phone calls within days after project completion to ensure customer satisfaction. Communicate positive and negative feedback to management, highlighting any urgency.
Maximize profitability by using manpower efficiently, i.e., ensuring that Technicians are scheduled based on skill level and job proximity on a per project basis.
Monitor travel amongst techs to ensure balance of workload.
Capture lost time sheets and make sure we can bill for this (follow up with customer) working with the field technician to capture the reason for lost time.
Assist with billing and analyzing job costs.
Create deliverables (Reports) for customers, data population and Bluebeam print layout.
Utilize WIP to schedule ahead and be proactive on project scheduling.
Perform one-off tasks and address ad hoc responsibilities as requested in the office.