Project Manager - US

Aerocloud•Atlanta, GA

7h•Remote

About The Position

AeroCloud is expanding its US delivery capabilities and is seeking a Project Manager to oversee the complete delivery of airport technology implementations for its North American clients. This role involves managing projects from contract signing to the handover to business-as-usual (BAU) operations within complex, live airport environments. The Project Manager will simultaneously manage multiple airports, handling hardware logistics, airline onboarding, client relations, and coordinating internal cross-functional teams. The ideal candidate is comfortable with ambiguity, can hold teams accountable without direct authority, and possesses the technical insight to anticipate and prevent critical issues.

Requirements

Proven track record of delivering complex technology implementations on time and on scope, in client-facing roles.
Experience managing multiple stakeholder groups simultaneously: technical teams, commercial contacts, and operational users.
Strong technical literacy to understand infrastructure and software deployments, even if not an engineer.
Strong discipline around project governance, task management, status reporting, and delivery tooling.
Ability to prioritize effectively in fast-moving environments with multiple active projects and competing deadlines.
Excellent written and verbal communication skills.
Highly organized, detail-oriented, and proactive in follow-through.
Comfortable working remotely with a distributed team, including regular communication across US/UK time zones.
Willingness to travel to airport sites across the US as required.

Nice To Haves

Experience in aviation, airport technology, or transport infrastructure.
Background in SaaS or managed services delivery.
Familiarity with common airport systems (CUPPS, CUSS, SSBD) or airline DCS environments.
Experience delivering hardware-led programs involving logistics, onsite installation, and commissioning.
Project Management certification (PMP, Prince2, or equivalent) valued but not required if your track record speaks for itself.
Experience working with infrastructure, networking, or endpoint management teams.

Responsibilities

Translate signed contracts and customer requirements into a structured, sequenced delivery plan.
Define milestones, identify the critical path, and manage dependencies across hardware procurement, software configuration, airline onboarding, and go-live.
Proactively identify blockers, escalate issues as needed, and resolve them to prevent timeline slippage.
Manage end-to-end delivery within AeroCloud’s project delivery platform, ensuring tasks, milestones, approvals, and status accurately reflect reality.
Serve as the primary day-to-day contact for each airport during the implementation phase.
Set clear expectations, communicate risks and delays proactively, and manage scope changes while maintaining positive relationships.
Build confidence with airport operations, IT, and procurement stakeholders, assuring them that delivery is in capable hands.
Support commercial discussions related to delivery change orders, timeline negotiations, and acceptance criteria.
Ensure alignment and accountability within the AeroCloud delivery team, including engineering, product, hardware logistics, airline onboarding, and support.
Conduct structured stand-ups and progress reviews, actively following up on tasks and distinguishing between minor issues and significant delivery risks.
Verify that documentation and task tracking are complete, current, and valuable.
Coordinate closely with the UK-based delivery leadership team, effectively managing across different time zones.
Develop a working understanding of the AeroCloud platform's integration with cloud services, airport infrastructure, networking, hardware, airline DCS connectivity, and peripheral devices.
Engage with airport IT and technical stakeholders on deployment topics such as networking, endpoint configuration, Windows imaging, firewall rules, and operational dependencies.
Identify technical dependencies and implementation risks early, escalating issues with sufficient context for rapid resolution by engineering teams.
Maintain accurate project plans, risk registers, change logs, and meeting records throughout the delivery process.
Ensure all documentation is complete and signed off prior to User Acceptance Testing (UAT) and go-live.
Oversee the transition from implementation to BAU support, including briefing the support team, confirming asset registers, and ensuring client operational independence.
Lead post-implementation reviews and incorporate lessons learned into the delivery methodology.