Project Manager

Psychiatric Medical Care•Mount Juliet, TN

About The Position

The Project Manager – Embrace U supports new location openings and assigned operational initiatives by coordinating project plans, timelines, communications, training logistics, and post-opening follow-up. This role partners closely with the Regional Director, operations team, Embrace U location contacts, and corporate stakeholders to keep projects organized and aligned with patient care, compliance, and community goals. The role involves working with the operations team to implement and oversee projects impacting Embrace U location operations and patient care, developing and overseeing project plans for new location openings and operational initiatives, and partnering on process improvement initiatives. The Project Manager will work alongside the Regional Director to open new locations, oversee implementation timelines, and monitor progress. They will manage project management tools, communicate project progress to stakeholders, ensure task completion, assist in identifying project objectives, identify problems and implement solutions, coordinate internal meetings, and participate in kickoff meetings. The role also involves gathering information to provide visibility into project progress and opportunities for improvement, facilitating discussions, conducting meetings, developing community education plans, setting training objectives, coordinating new employee training and travel setup, managing projects for new location openings, and maintaining oversight for at least 12 months post-opening. Additionally, the Project Manager is responsible for training all new Office Patient Coordinators across Embrace U and performing other duties as requested by the supervisor. The core values of the role are Care (providing the best possible patient care, ensuring a caring and supportive environment, accurate patient intake and treatment plan completion, participating in staffing, ensuring accurate therapist documentation, maintaining communication, preparing for physician days, coordinating schedules, demonstrating knowledge of mental health assessment, delegating as needed, and ensuring operational outcomes meet or exceed budgeted expectations), Compliance (ensuring adherence to federal rules and regulations, preparing for surveys, providing evaluations and documentation, staying current on training obligations, ensuring appropriate form completion, responding to inquiries, and providing reports), and Community (serving as a positive addition to the local community through participation in community events, providing weekly community education, maintaining community education contacts, participating in customer service training, and serving as a member of the hospital leadership team).

Requirements

Mid-level computer knowledge
Strong interpersonal skills

Nice To Haves

Bachelor’s Degree preferred.
Experience working in healthcare preferred.
5 years project management experience preferred.

Responsibilities

Work with the operations team to implement and oversee projects that impact Embrace U location operations and patient care.
Develop and oversee project plans for new Embrace U location openings and assigned operational initiatives.
Partner with the operations team on process improvement initiatives.
Work alongside the Regional Director to open new Embrace U locations, oversee implementation timelines, and monitor progress.
Manage project management tools, including Salesforce and Lightning Step.
Communicate project progress to Regional Director, operations team members, Embrace U location key contacts, and corporate stakeholders.
Ensure completion of tasks related to assigned projects.
Assist in identifying project objectives.
Identify problems and implement solutions to improve performance against established objectives.
Coordinate internal meetings for assigned projects and new Embrace U location openings.
Participate in kickoff meetings.
Gather information from the operations team to provide visibility into Embrace U project progress and opportunities for improvement.
Facilitate discussions and conduct meetings to address project-related issues.
Work closely with the Operations team to develop community education plans and set initial training objectives for new Embrace U locations.
Assist Regional Director with coordinating new employee training and travel setup for new Embrace U locations.
Manage projects for opening new Embrace U locations and maintain oversight of each new location’s success for at least 12 months post-opening.
Be responsible for the training of all new Office Patient Coordinators across Embrace U.
Perform other duties as requested by the supervisor.
Ensure a caring and supportive environment that promotes healing.
Ensure the initial intake of each potential patient is completed accurately.
Participate in staffing as needed and share relevant information with treatment team members to support patient success.
Ensure each patient treatment plan is completed accurately.
Ensure the required triple check of therapist documentation is completed accurately before billing.
Maintain communication with the Regional Director and provide timely updates about any issue that may impact patients or Embrace U.
Ensure preparation for physician days and required information.
Coordinate schedules with the psychiatrist to ensure participation with the treatment team.
Demonstrate knowledge of mental health assessment for adolescents, case management, and behavioral health disorders.
Delegate as needed to ensure continuity of care and timely completion of deadlines.
Ensure operational outcomes meet or exceed budgeted expectations.
Ensure all applicable federal rules and regulations are followed.
Prepare for surveys by regulatory groups.
Provide evaluations and documentation according to established guidelines.
Stay current on all training obligations.
Ensure all forms are signed and completed appropriately.
Respond to inquiries in a timely manner and provide referrals and follow-up as necessary.
Provide reports as requested by the Regional Director.
Participate in community events.
Provide community education on a weekly basis and ensure the community is aware of the adolescent outpatient program.
Maintain up-to-date community education contacts.
Participate in customer service training as it relates to community integration.
Serve as a member of the hospital leadership team.