Project Manager

ServiceSource, Inc • Louisville, KY

1d • Onsite

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Responsible for directing all aspects of both operations to include the supervision and management of employees, materials, supplies, and quality control of all work performed. Maintain open communication with contract representatives and corporate personnel at both sites. Establish and monitor plans and procedures; provide guidance on employee problems. Initiate and maintain training programs, safety programs, sanitation programs, equipment maintenance with the assistance of the Assistant Project Manager (APM) with the quality control program.

Requirements

• High school diploma or General Educational Development (GED) is required.
• A minimum of 3-4 years of administrative services with management or supervisory experience required.
• Must be able to obtain and maintain a Veterans Administration (VA) security clearance required.
• Valid NC driver’s license and/or access to reliable transportation to perform work-related travel required.
• Eligible drivers must have a good motor vehicle record (MVR).
• Ability to work effectively with people internally and externally at all levels of an organization.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Excellent customer service skills.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficient in Microsoft Office Outlook, Word, and Excel.
• Must also become familiar with corporate specific programs and software.
• Must be very organized, detail oriented, and able to carry out work with a high level of accuracy.
• Excellent oral/verbal communication skills.

Responsibilities

• Oversee all assigned operations including supervision of employees to accomplish contractual and key performance indicator (KPI) requirements.
• Oversee daily operations and workforce performance for a 20 employee team across Ft. Knox and the VA Hospital, ensuring compliance, productivity, and service continuity.
• Develop staffing plans and coordinate with the Assistant Project Manager to interview, train, motivate, monitor, and evaluate performance of employees.
• Maintain 88% minimum monthly invoicing hours at Ft. Knox, and staffing requirements for the PWS at the VA hospital.
• Ensure that all employees are trained in customer service, research procedures for patient locator services, and medical emergency codes.
• Ensure records and reports are completed accurately and timely as required by operations, rehabilitation, and human resources departments as well as the contractor.
• Maintain positive working relationships with the VA COTR and the Operations Manager at HRC (Inspiritec Prime Contractor).
• Interface with customers on a regular basis to solve issues.
• Research, write, and discuss employee counseling reports.
• Ensure that the scanning, faxing, and filing of all data meets or exceeds data security requirements as set forth in the contract.
• Must immediately notify the Contraction Officer Technical Representative (COTR) and Executive Director whenever a breach is discovered.
• Oversee and assist the APM with IEE’s, attendance, payroll and KPI requirements at each location.
• Maintain the 24/7/365 scheduling of the VAMC Louisville.
• Assign duties to employees as needed due to absenteeism whether scheduled or unscheduled.
• Perform these duties in cases where the APM or no other employee is available to fill in.
• Interface with contract personnel on all routine matters pertinent to contractual obligations.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED