Client Services | Project Manager

Business Interiors INC•Tallahassee, FL

5h•Onsite

About The Position

Business Interiors, a MillerKnoll Certified Dealer, is seeking to fill a Project Management position (On-site in Tallahassee, Florida) for our rapidly growing company. As part of our Client Services department, the project management position works as a team leader between our Client Advisor, Design, Support, and Field Services departments to ensure the successful completion of all projects. This position will oversee the workflow from beginning to end. At Business Interiors, we understand that every project has unique requirements, and the best results arise from our team members listening to and understanding the clients’ needs. This position will be pivotal to each project’s success.

Requirements

Experience: Minimum of 2 years of experience in project management, design, or similar role. Experience with office furniture dealers or manufacturers is preferred.
Computer skills: Proficiency in Microsoft Office Suite. Furniture software experience a plus.
Communication: Excellent verbal and written communication skills, with the ability to handle diverse client interactions with professionalism and empathy.
Problem-Solving: Effective problem-solving skills with the ability to address and resolve client issues efficiently.
Attention to Detail: High level of attention to detail, with a focus on delivering quality outcomes and meeting client expectations.
Flexibility: Ability to multi-task and adjust priorities to meet deadlines and changing goals.
Team Player: Ability to collaborate with internal teams and contribute to a positive work environment.
Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize responsibilities effectively.

Nice To Haves

Experience with office furniture dealers or manufacturers is preferred.
Furniture software experience a plus.

Responsibilities

Assume responsibility of project as team leader, mitigating margin erosion on project.
Meet with Client Advisor and client to identify and define project requirements.
Create Core order numbers when needed for Design.
Meet with design on project details to create conceptual space plans and product renderings.
Coordinate with Client Advisor team to ensure timely coordination of submittals, request for information’s (RFI), and plan revisions.
Read and understand bid documents and specifications.
Prepare budget estimates and visual packages.
Receive and review final product specifications and drawings from design.
Create quotes for orders,.
Request client completion of new customer link for orders.
Obtain and communicate signed proposal, customer purchase order, or email from client as well as signed drawings approving order for purchase.
Set clear expectations for tasks and action-items for each team member responsible.
Create scope of work and obtain installation quote.
Create service or labor proposals when requested by client.
Check all order codes, finishes, and verify the installation quote.
Send order and project notes via task in Core to Client Services Support to process.
Research and resolve acknowledgement discrepancies.
Collaborate closely with Client Service Support to update Client on shipment dates and project progress.
Approve add on lines for additional costs.
Perform on-site visits to inspect job sites for accuracy, verify critical dimensions, and perform job site analysis.
Determine installation dates on projects.
Contact client to coordinate installation/delivery date for orders.
Create status sheet reports according to client requests.
Obtain critical project details from design including power plans, hold-to dimensions, and permit drawings to be submitted to the appropriate trade.
Confirm product received in time for installation.
Schedule and conduct pre-installation meeting, a minimum of two weeks prior to installation.
Check installation progress on-site in conjunction with Field Services.
Troubleshoot on-site installation issues as they arise and determine solution.
Perform punch walkthrough with Field Services, create punch report, and determine responsibility.
Create orders or add on lines to address punch items.
File warranty claims with manufacturers, as needed.
Send orders or add on lines to Client Services Support to process.
Determine punch installation date and contact client to coordinate installation/delivery.
Attend final walkthrough and obtain client sign off once punch has been completed.
Complete pay applications and warranty documents for contracts, as needed.
Attend and participate in weekly team meetings. Communicate potential setbacks in weekly team meetings.
Complete action items from team meeting by established due date.
Follow standards set for the department and adhere to the company’s Core Values.
Other duties as assigned.