Client Services Manager

Fiserv • Omaha, NE

1d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Services Manager What does a successful Client Services Manager do at Fiserv? As a successful Client Services Manager, you will assure client satisfaction by improving overall quality of all products and services enhancements with an existing strategic client. You will maintain strong, mutually beneficial relationships with business leaders within the client relationship and as well within Fiserv. You will oversee all day-to-day operations for all client specific activities managed by the service team and break down barriers when necessary to ensure high level quality service is provided. What you will do: Lead client service process improvement initiatives to improve the client experience and grow talent on the team. Lead and/or assist with any incident or issue impacting or potentially impacting your client. Provide regular and timeline updates to internal and client leadership regarding the status of all incidents, progress made and resolution timelines. Represent Client support and provide technical support through your knowledge or by bringing in technical SMEs for client impacting incidents. Monitor, consolidate and analyze service level requirements and reports to ensure compliance with client specific service levels, (SLA’s.) Communicate SLA performance levels up to executive level staffing within client relationships.

Requirements

• Bachelor's degree in business, operations or a related field required.
• 5+ years of experience in the Financial Services Industry.
• 5+ years Optis (3270) Mainframe experience.
• Detail oriented with excellent organizational skills given the fluidity of issues and requests.
• Strong results orientation with demonstrated track record of success to effectively complete tactical activities.
• A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment.
• Exceptional communication and presentation abilities to interact at all levels of the clients from operational level to technical and executive levels.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

Nice To Haves

• Solid ability to understand complex business and technical concepts.
• Strong problem-solving skills and ability to build consensus.

Responsibilities

• Lead client service process improvement initiatives to improve the client experience and grow talent on the team.
• Lead and/or assist with any incident or issue impacting or potentially impacting your client.
• Provide regular and timeline updates to internal and client leadership regarding the status of all incidents, progress made and resolution timelines.
• Represent Client support and provide technical support through your knowledge or by bringing in technical SMEs for client impacting incidents.
• Monitor, consolidate and analyze service level requirements and reports to ensure compliance with client specific service levels, (SLA’s.)
• Communicate SLA performance levels up to executive level staffing within client relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level