Senior Client Services Project Manager, CX

NICE

14d

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Primary Purpose The Senior Project Manager (AI Product) serves as a liaison between product management and business stakeholders for product processes, such as Go-to-market activities, roadmap coordination, and Product Enhancements. The Sr. Project Manager interacts with product managers, support teams, marketing, release management, operations, and leaders across the business. Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring. Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks. Create and manage project plans, timelines, risks, and status communication methods. Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc. Work as a primary point of contact for business stakeholders, product owners, and the larger project team. Have the ability to multi-task multiple projects at a particular time Communicate in an effective and professional way with stakeholders and customers in and outside of inContact. Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration. Identify process needs in support of an effective product rollout experience. Assist in updates and delivery to business. Assist in business stakeholder management to ensure launch requirements are being met Follow the company Code of Ethics and inContact policies and procedures at all times. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Requirements

Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required
Experience with Gen AI project delivery
5-6 years’ experience in project management
Excellent customer service and people skills
Excellent problem-solving skills
Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
Ability to meet deadlines
Effective communicator with superior interpersonal skills
Ability to manage multiple projects at a time
Ability to work with and to interpret technical information to non-technical individuals

Responsibilities

Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring.
Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks.
Create and manage project plans, timelines, risks, and status communication methods.
Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc.
Work as a primary point of contact for business stakeholders, product owners, and the larger project team.
Have the ability to multi-task multiple projects at a particular time
Communicate in an effective and professional way with stakeholders and customers in and outside of inContact.
Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration.
Identify process needs in support of an effective product rollout experience. Assist in updates and delivery to business.
Assist in business stakeholder management to ensure launch requirements are being met
Follow the company Code of Ethics and inContact policies and procedures at all times.