Project Manager

YELLOW DOG SOFTWARE LLC•Norfolk, VA

10d

About The Position

The Implementation Project Manager is responsible for leading successful Implementation Projects. Key responsibilities include coordinating and prioritizing project tasks, managing timelines, maintaining project plans and communicating status to clients and senior management.

Requirements

Strong written, verbal and non-verbal communication skills, especially conveying complex information in an understandable manner
Excellent organizational skills with the ability to manage and track multiple projects simultaneously
Ability to quickly learn new concepts and adapt to new protocols
Proficient interpersonal and customer service skills
Exceptional organizational skills and attention to detail
Ability to lead clients to solutions within the framework of defined Implementation processes
Outstanding time management skills with a proven ability to meet deadlines
Ability to anticipate and solve issues before they occur or become critical
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them to the appropriate parties
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite
Experience with Project Management platforms and philosophies

Responsibilities

Provide all project management services for the implementation, including project planning, resource planning & management, communication plan, and securing of support needed from other departments
Maintain awareness of projects that are currently being implemented to drive Implementation projects to successful completion
Provide open communication and establish relationships with clients during the implementation process
Assign projects tasks to Implementation Guides and verify the completion of tasks.
Set project schedule and provide clients with visibility to the project schedule using approved project management tools
Resolve conflict related to the project schedule
Prepare and track all formal project correspondence to and from the customer and distribute relevant information to management and the project team as applicable
Provide project status updates to clients and necessary project task leads
Serve as an escalation point for clients and Implementation Guides
Review and follow up on any client issues
Ensure projects meet set deadlines
Be available to clients after hours & on weekends for Emergency Go-Live Support
Facilitate project meetings including meetings with internal team members and client representatives. Coach, motivate and guide team members to complete tasks and meet deadlines
Ensure the Implementation Guides can effectively manage the project tasks that are assigned to them
Provide status updates on projects to the Senior Project Manager and Director of Implementation
Seek ways to improve the Implementation process
Participate in creating and updating documentation related to project management processes