Project Manager - R01570240

Brillio•Dallas, TX

About The Position

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Requirements

At least 7 years of experience in technical project management
Substantial hands-on expertise in Azure Cloud Operations
Advanced proficiency in Azure Automation
Hands-on experience with Azure Monitor
Expertise in Azure Update Manager
Deep understanding of Azure virtual machines and networking
Expertise in Azure identity and access management
Knowledge of Azure cost governance and operational best practices
Infrastructure as Code implementation using Terraform
Automation and configuration management using Ansible
Vulnerability remediation and patch coordination in cloud environments
ITIL framework application in incident, problem, change, request, and continual improvement processes

Nice To Haves

Experience with ServiceNow ITSM platform integration
Familiarity with New Relic and operational observability tools
Advanced skills in creating and managing Azure dashboards and alerting systems
Proficiency in executive-level reporting
Experience in managing distributed teams across multiple time zones

Responsibilities

Lead Azure Cloud Operations and Support delivery across incident, change, problem, request, vulnerability remediation, automation, and platform governance workstreams, ensuring timely resolution and measurable service improvements
Drive ITIL-aligned service management practices, consistently enforcing process adherence and implementing industry-standard best practices to achieve operational excellence
Manage major incidents end-to-end, coordinating technical bridges, assessing impact, tracking chronology, escalating issues, and governing service restoration with clear accountability
Review root cause analyses for quality, completeness, technical accuracy, and recurrence prevention, ensuring closure of corrective and preventive actions
Conduct post-incident reviews with stakeholders, vendors, and technical teams to identify gaps, lessons learned, improvement actions, and ownership timelines
Collaborate with technical teams to execute Azure Automation, Terraform, Ansible, Azure Update Manager, patching, configuration management, and vulnerability remediation initiatives
Translate operational requirements and improvement opportunities into agile user stories with defined acceptance criteria, estimates, owners, timelines, and progress tracking
Represent delivery status in daily stand-ups, governance calls, weekly reviews, monthly service reviews, leadership updates, and executive dashboards
Maintain strong stakeholder communication by providing timely, transparent updates on risks, blockers, incidents, changes, vulnerabilities, and service improvement actions
Manage vendors and cross-functional teams to drive ownership, governance, dependency closure, SLA adherence, and timely delivery of operational outcomes