Project Manager

Propelis • ,

1d • $70,000 - $80,000 • Remote

About The Position

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint. SGS & CO is looking for a highly-organized project manager to ensure a positive client experience in the execution of production art and image carrier projects. Ideal candidates are proactive in problem-solving and take ownership of deadlines and get the job done right the first time. Join our growing organization and dedicated team by applying today! As the Project Manager, you are our client’s primary contact, responsible for managing and meeting client expectations in the high volume of projects for our clients’ brands. From kickoff to quality output, with proactive communication, you will ensure projects flow through the SGS & CO production network seamlessly. In this role, tenacity in problem-solving and a strong sense of urgency will enable exceptional service and build strong relationships with internal and external cross-functional partners.

Requirements

• High School Diploma or GED equivalent
• Previous experience in customer service and/or project management
• Full comprehension in reading work instructions and business memos
• Proofreading skills
• Ability to work independently
• Strong verbal and written communication skills
• Strong ability to build relationships with cross-functional partners internally and externally
• Proficiency in Illustrator, Photoshop and general knowledge of the Adobe Creative Suite

Nice To Haves

• Some college/Associate’s Degree preferred
• The equivalent of 3+ years of experience preferred
• Experience in the design, print or production art industry preferred
• High sense of urgency and willingness to go the extra mile always one step ahead, making sure everything is accounted for
• Adaptable to accommodate client personalities and preferences, and build trust
• Focused on the little details, but never losing site of the big picture
• Highly organized: can juggle 35 balls in the air, without dropping any
• Flexible and proactive: always having a plan B (and C and D)
• Leads with eyes-on and hands-off and equips direct reports to deliver projects on-time and to quality

Responsibilities

• Lead the day-to-day client engagement to ensure a positive company experience
• Identify and define new projects
• Manage the order entry process with clients
• Manage the workflow between multiple teams in the production network
• Manage project timelines ensuring on-time delivery
• Input technical specifications and use set pricing matrices
• Ensure a swift project-close managing the billing and invoicing process
• Manage client expectations with price discrepancies and reconcile estimates vs actuals
• Know your client, their process (deliverables, rework) and preferences to operate as the client’s brand guardian to ensure global consistency and continuity
• Capture and manage a repository of client nuances including templated standard tickets (specific to the client), brand assets, etc.
• Oversee accuracy of all tickets with daily system review
• Document all critical and pertinent information on that may impact quality
• Ensure all order entries are complete and concise when delivered to production and client
• Verify technical supplied data is correct to supplied art
• Communicate client preferences to create consistency across the production network
• Communicate all areas requiring key decisions and at-risk initiatives related to customer expectations
• Lead the client Pre-Pro Meetings for low complexity projects
• Understands the client, brands, internal processes, etc. and share knowledge with internal teams
• Demonstrate an appetite to learn and develop, exhibiting an innate curiosity that influences others
• Manage reporting and tracking for projects both internally and externally, such as: Customer Relationship Management (CRM) maintenance, Client weekly status reports, Manufacturer review report production, Item request reports, Distribution support, audits and follow-up, Keeping updated with any price matrices changes and workflows in our CRM system
• Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business

Benefits

• health care plans with prescription drug coverage
• dental plan
• vision plan
• basic and supplemental life insurance
• flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
• short/long term disability
• 401(k) Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED