Project Manager - Replacement Windows & Doors

Infinity by Marvin•Everett, WA

3d•Onsite

About The Position

Infinity Replacement is Marvin's dedicated window and door replacement business, operating on a direct-to-consumer model. We deliver premium fiberglass products, personalized in-home consultations, and professional installation. Our Project Managers are the face of Infinity Replacement on job sites, advocating for customers and ensuring an exceptional installation experience from final measurements to post-installation walk-throughs. They uphold Marvin's high standards and ensure every detail is right before, during, and after installation.

Requirements

Proven experience working directly with customers and homeowners, with strong problem-solving skills.
Solid understanding of construction documents, methods, and installation techniques.
Versatility, flexibility, and a positive attitude in a fast-paced, evolving environment.
High school diploma or equivalent required.
Construction experience, especially in home improvement or window replacement.
Valid driver’s license with a clean driving record.
Ability to lift, push/pull, and carry up to 40 lbs; stand for at least 6 hours per day; and climb ladders and stairs.
Experience measuring and installing replacement windows.

Responsibilities

Conduct final measurements for windows and doors.
Provide installation solutions that align with customer expectations and adapt production specifications to site conditions.
Serve as the first point of contact on-site: introduce yourself and the installation team, set expectations with the homeowner, and confirm job completion walkthrough timing.
Communicate job-specific details to installation crews, ensuring they are prepared for unique project requirements.
Assist installation partners with questions and concerns throughout the project lifecycle.
Allocate appropriate materials and accurately job-cost labor rates.
Resolve project and customer issues with efficiency, professionalism, and integrity.
Conduct job completion walkthroughs with homeowners, including demonstrating window and door operation, completing the Zero-Defect checklist, delivering the customer gift bag, and documenting and following up on any outstanding work.