Project Manager - Advisory - Operations

Careers Signant Health

About The Position

The Project Manager plans, executes, and completes projects while managing budgets, timelines, resources, and tasks. The role communicates transparently and promptly with assigned clients and internal stakeholders, manages project risks, supports timely resolution, and reports project status. The Project Manager also contributes to company-wide process improvements and leads teams to deliver effective project outcomes and build trusted client relationships. The role leads initial project delivery activities, including the software development lifecycle (SDLC) for simple- to medium-complexity studies, and supports complex, multi-product projects as needed. It ensures project systems are built and released to client expectations, including oversight of system change control. The Project Manager manages delivery against timelines, budgets, quality standards, and contractual requirements; maintains project documentation and systems; serves as the primary client contact; handles escalations; and is accountable for project financial health. The position also coordinates with functional teams, documents and reports incidents with the Quality Management group, and provides project status updates. The employee is expected to promote process improvement, comply with company procedures, and uphold company values centered on people, clients, and performance. The role calls for leadership through influence, sound risk-based decision-making, and effective management and closure of customer escalations.

Requirements

Bachelor’s degree or equivalent, or relevant experience.
Understanding of the software development life cycle and the specification and configuration of software products.
Ability to multitask and work with multiple team members.
Excellent time management, oral and written communication, and organizational skills.
Detail-oriented, with a focus on first-time quality delivery.
Solid experience with Microsoft Office Suite, including Word, Excel, MS Project, and PowerPoint.
Ability and experience to direct project activities, ensure customer satisfaction, and understand and adhere to study budgets.
Comfort speaking in front of diverse and/or large audiences.
Ability to communicate and engage effectively with all levels of the organization, with excellent written and spoken English skills.
Experience in a Project Management role or equivalent.
Initiative and ability to work independently as needed.

Nice To Haves

Background in pharmaceuticals, medical education, and/or a contract research organization (CRO).
Experience in clinical trials, the pharmaceutical industry, or life sciences.
Ability to travel for business trips; overnight trips may be expected quarterly.
Experience or understanding of the clinical research environment and Good Clinical Practice (GCP) principles.
PMP or equivalent certification.

Responsibilities

Plan, execute, and complete projects while managing budget, timelines, resources, and tasks.
Lead initial project delivery activities, including the software development lifecycle for simple- to medium-complexity studies.
Support implementation of complex, multi-product projects as needed.
Ensure project systems are built and released according to client expectations, including leading the project system change control process.
Manage projects according to established timelines, budget, quality standards, and contractual requirements.
Review, approve, and maintain project and corporate systems and documentation.
Handle client escalations independently, coordinate resolution with internal and client teams, and escalate promptly when appropriate.
Serve as the primary contact for customers on assigned projects and manage the cadence, content, and audience of client communications.
Maintain the financial health of assigned projects, including vendor services, licensing, payments, invoicing, devices, resource assignments, and vendor management activities.
Collaborate with other functional areas to meet project timelines and client expectations within budget.
Identify and document incident reports with the Quality Management group, including client notification and closure.
Report project status updates to appropriate internal and external stakeholders.
Contribute to process improvements that streamline work, add business value, and meet client needs.
Comply with company procedures in support of client deliverables and uphold company values.
Lead through influence, weigh risks, make decisions aligned with company values and strategy, and ensure customer escalations receive follow-up and closure.