Project Manager - Manufacturing

DMI Companies • Portsmouth, VA

2d

About The Position

The Project Manager manages customer relationships and project execution from project award through closeout. This position serves as the primary customer point of contact and coordinates internal and external resources to ensure successful project delivery. The Project Manager is accountable for maintaining accurate project documentation, supporting release accuracy, managing change orders, protecting project profitability, and delivering high customer satisfaction.

The role requires strong organizational skills, attention to detail, effective communication—including the ability to have difficult conversations with customers—sound judgment, and the ability to manage multiple priorities in a fast-paced environment. The Project Manager works with customers, vendors, production teams, and internal stakeholders to coordinate project activities, schedules, documentation, approvals, changes, and closeout. The position also supports continuous improvement of project workflows and processes.

Requirements

• High school diploma or equivalent required.
• Highly accurate and attentive to detail.
• Strong written and verbal customer service and communication skills.
• Ability to work effectively in a collaborative team environment.
• Ability to manage a variety of job assignments using excellent time management skills.
• Solution-driven customer service approach.
• High emotional resilience and ability to adapt to different audience needs.
• Proficiency in Word, Excel, Outlook, and Microsoft Teams.
• Ability to maintain proper attendance and punctuality standards.

Responsibilities

• Manage assigned projects from award through project closeout.
• Coordinate project activities between customers, vendors, production teams, and internal stakeholders.
• Develop and maintain project schedules, ensuring milestones and deliverables are achieved.
• Monitor project progress and proactively address issues that may affect quality, timelines, or customer expectations.
• Collaborate with internal departments to support efficient project execution and delivery.
• Support project closeout and ensure required documentation is completed and archived appropriately.
• Serve as the primary customer contact throughout the project lifecycle.
• Maintain positive customer relationships through timely, professional, effective communication.
• Provide project updates and manage customer expectations regarding schedules, deliverables, and project status.
• Address customer concerns and coordinate resolutions with appropriate internal resources.
• Maintain complete and accurate project records throughout each project.
• Review project documentation for accuracy and completeness before release.
• Coordinate project documentation, submittals, revisions, approvals, and correspondence.
• Participate in project management team meetings and project review discussions.
• Ensure project files comply with company standards and documentation requirements.
• Identify, document, and process project change orders in a timely manner.
• Monitor project scope and communicate potential changes affecting cost, schedule, or deliverables.
• Recognize scope changes and coordinate appropriate customer approvals to help protect gross margin.
• Assist with tracking project financial performance and escalate concerns when necessary.
• Identify opportunities to improve project workflows, communication processes, and operational efficiency.
• Participate in initiatives that enhance project execution and customer experience.
• Support development and maintenance of project-related processes and best practices.
• Contribute ideas to improve documentation quality, project visibility, and team performance.

Benefits

• Employer contributions toward medical, dental, and vision coverage.
• HSA employer contributions when enrolled in an HSA-eligible medical plan.
• Company-paid life, AD&D, short-term disability, and long-term disability coverage.
• Employee Assistance Program, including will preparation and identity-theft assistance.
• 401(k) plan with pre-tax and Roth options, plus a dollar-for-dollar company match up to 6%.
• Paid vacation and sick time.
• 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED