Project Manager

Bank of America•Newark, NJ

11d•Onsite

About The Position

At Bank of America, the Project Manager leads cross-functional and interdepartmental projects supporting products, processes, capabilities, and employee readiness within Retail Credit Operations (RCO). The role partners with business, Technology, Risk, and other stakeholders to translate strategic priorities into executable plans and drive initiatives from planning through implementation and sustainment. The Project Manager develops and manages integrated project plans, facilitates decision-making, identifies and mitigates risks and dependencies, and provides transparency into project health, milestones, and outcomes. The role requires strong project leadership, executive-level communication, problem-solving, and the ability to influence stakeholders and drive accountability across multiple organizations. Bank of America describes an in-office culture with specific office-attendance requirements and role-specific flexibility.

Requirements

Demonstrated experience leading medium- to large-scale cross-functional projects or transformation initiatives from planning through implementation.
Strong project management capabilities, including scope, schedule, milestones, dependencies, risks, issues, and change management.
Ability to independently drive execution, manage competing priorities, and maintain momentum in a fast-paced environment.
Strong executive presence and ability to develop and deliver clear, concise written and verbal communications to senior leaders.
Ability to translate complex business or project information into actionable plans, recommendations, decisions, and executive-level updates.
Ability to build strong relationships and influence stakeholders across business, Technology, Risk, and other partner organizations.
Strong facilitation and negotiation skills, including the ability to build consensus, resolve issues, and drive decisions among stakeholders with competing priorities.
Strong analytical and problem-solving skills, including identifying risks, assessing impacts, determining root causes, and developing practical mitigation strategies.
Ability to identify and manage cross-project dependencies and implementation impacts.
Working knowledge of project management governance, change management, and process improvement practices.
Strong organizational and prioritization skills, including managing multiple workstreams and deadlines simultaneously.
Proficiency with Microsoft Office applications, particularly PowerPoint, Excel, and Word, and with project planning and tracking tools.

Nice To Haves

Experience supporting large-scale business transformation or operational change initiatives.
Experience in financial services, operations, credit, servicing, or a similarly regulated environment.
Experience partnering with Technology teams on system, process, automation, or digital transformation initiatives.
Experience with implementation readiness, testing, change adoption, and post-implementation sustainment.
Experience developing status reports and presentations for executive or senior leadership audiences.
Experience with process improvement, process mapping, or operational performance measurement.
Project management or change management certification, such as PMP or equivalent.

Responsibilities

Lead the planning and execution of medium- to large-scale cross-functional initiatives, aligning them to business objectives, scope, milestones, and expected outcomes.
Develop and maintain integrated project plans covering milestones, deliverables, dependencies, risks, issues, and implementation activities.
Drive accountability across project teams by establishing ownership, monitoring progress, identifying gaps, and facilitating timely issue resolution.
Identify project risks, issues, and cross-project dependencies; develop mitigation strategies and escalate items requiring leadership attention or decisions.
Partner with business stakeholders to define and document business and project requirements, including remediation needs and controls for sustainable performance.
Lead discussions across business, Technology, Risk, and partner organizations to resolve issues, remove obstacles, and facilitate decisions.
Provide concise project updates and recommendations to stakeholders and senior leaders, including project health, accomplishments, milestones, risks, dependencies, and decisions needed.
Support implementation readiness, change adoption, and sustainment by identifying impacts to processes, employees, controls, procedures, and supporting capabilities.
Apply project management and change governance practices throughout the project lifecycle.
Identify opportunities to improve project delivery, streamline processes, and optimize dependencies across related initiatives.
Track project deliverables and status, develop project plans, and measure progress against key performance indicators.
Lead project and remediation requirement documentation based on identified gaps and controls needed for sustained performance.
Use project, change management, risk, and issue management tools to plan and organize projects.
Support adoption and sustainment of change initiatives and assess adoption risks.
Maintain and report on an integrated delivery plan, raise risks, develop mitigation plans, and escalate issues appropriately.