Project Manager, TruComply

PCMI•Chicago, IL

1h•$95,000 - $105,000•Hybrid

About The Position

The Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience. This Project Manager will be focusing on our TruComply products and will help structure the TruComply implementation process.

Requirements

Bachelor’s Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience.
1-2+ years as a customer facing Project Manager implementing SaaS solutions.
Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
Passionate about customer success, building relationships, and learning.
Complete knowledge and understanding of the software development lifecycle (SDLC).
Available for flexible national and international travel to client sites; approximately 10-20%.
Must be able to commute to Park Ridge, IL office two days per week.

Nice To Haves

PMP Certified, preferred.

Responsibilities

Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success.
Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team.
Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.
Represent the company at industry conferences and events as needed.