Project Manager

Knowledgehook Inc • Toronto, ON

13d

About The Position

Knowledgehook is on a mission to empower the problem-solvers of tomorrow. We are preparing the next generation of learners to create an incredible future. We have an education brand with a passionate fan-base, and are creating a purpose-driven team who loves to collaborate and solve problems with solutions that break new ground. To help our company move to the next level and enable us to build an even more compelling education experience, we are looking for a Project Manager.

We’re looking for someone who is capable of keeping pace with and keeping track of multiple fast-moving parts of our operation across education content development, localization, software development timelines, customer requests, social media campaigns and rollout dates, and market expansion plans, making sure all the aforementioned pieces are moving together and are on pace to meet a myriad of deadlines, and, where applicable, are on budget. You should be adaptable, and a master of change management, who is very comfortable communicating up and down the team structure in an effective way.

Please include “Math is awesome” in your resume.

Requirements

• Excellent communication skills - can communicate quickly and clearly up and down the chain-of-command
• 3+ Years of experience as a Project Manager in a SaaS organization
• Hands-on with JIRA/Confluence (or similar), Google Workspace, and basic dashboards.
• Comfortable running standups, content risk reviews, and post-mortems
• Calm under change; bias to unblock and communicate red alerts to key stakeholders in a timely manner

Nice To Haves

• 4+ years running content, localization, or edtech projects end-to-end is a strong bonus
• Vendor/contractor management and translation workflow experience is a major plus
• Math curriculum or classroom experience is a plus
• Games industry knowledge/experience is a plus
• Writing/editing background; experience packaging release notes and marketing handoffs is a plus
• Experience managing at least 1 direct report is a plus

Responsibilities

• Tight budget control, clear forecasts, timely approvals, accurate tracking, and smooth invoice flow
• Aligning EPD (software development teams) efforts and schedules with marketing, content ops, international expansion translations, education content localization, and external client commitment, requests and timelines
• Maintain clear status, no surprises. One source of truth for plans, risks, and decision
• Manage localization across product design as well as education content with regards to budget and execution
• Own the budget for areas under your purview by forecasting upcoming work, driving approvals, tracking spend, and approving invoices for content and localization efforts
• Manage a Content Coordinator who will assist with operationalizing, tracking, and forecasting the content efforts
• Manage a diverse team of content creators, editors, and operational staff to produce high quality educational materials across various subjects and grade levels
• In concert with the Director of Go-to-Market, triage and prioritize localization and content development requests by taking intake from Learning Success Managers, setting priorities based on impact, urgency, and risk, and closing the loop with requesters
• Coordinate and align product and content releases, and their social media post schedules, with Social Media Manager
• Oversee the digital content lifecycle, from conceptualization through production, distribution, and evaluation, ensuring efficiency and effectiveness in processes
• Collaborate with cross-functional teams, including product development, marketing, sales, and technology, to ensure seamless integration and delivery of educational content
• Drive innovation in content delivery by leveraging digital technologies and emerging educational trends to enhance learning experiences.
• Coordinate vendors and contractors by setting scopes, timelines, and billing codes, and by tracking assignments and due dates
• Keep our process and tools usable by maintaining up-to-date SOPs, helping write and prioritize tickets, and following work through to release
• Manage approvals by lining up reviews and sign-off gates and logging decisions in JIRA/Confluence
• Advocate for process improvements and internal software tool enhancements to make your team’s work more efficient

Benefits

• Be part of a transformational organization! The Ed-Tech industry has a direct impact on the education system, empowering students and families with innovative tools and resources to enhance learning outcomes. As an Ed-Tech company, we are revolutionizing the way children learn math and tackling math phobia.
• Join a winning team! This is a unique opportunity to be part of a thriving team and develop your skills and knowledge. While the journey may be challenging, it will also be immensely rewarding.
• Join a welcoming and supportive community! Our team is a tight-knit group of individuals who share a common passion for our work, and we collaborate closely to achieve our objectives, creating an intimate and caring community.
• Competitive Total rewards! Our Total Rewards package aligns with industry standards: We offer a benefits package that includes medical, dental, and vision coverage, with 100% of premiums paid by the company. We have a generous paid time off program that includes both vacation and personal days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed