Project Manager, Bureau of IT Infrastructure and Support Services

City of New York • Long Island City, NY

3d • Hybrid

About The Position

The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks a IT Infrastructure and Supervising Computer Service Technician to join its award-winning, innovative technology team in revolutionizing public health IT. The Bureau of IT Infrastructure and Support Services (IIS) is seeking a highly motivated Project Manager to join our team. IIS provides critical infrastructure services to the New York City Department of Health and Mental Hygiene (DOHMH), ensuring the reliable operation of essential systems and applications. The successful candidate will play a critical role in coordinating remediation activities, coordinate, triage, and manage infrastructure related requests and projects. The PM will also liaise with requesters to gather requirements and ensure the needs are met.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or recognized accrediting organization and four years of satisfactory, full-time experience in computer maintenance and repair, one year of which must have been in the supervision of staff performing computer maintenance and repair; or Education and/or experience equivalent to '1' above.
• Graduation from a certified technical training program in computer maintenance and repair may be substituted for one year of the general experience.
• Experience of the type described in '1' above may be substituted for high school on the basis of one year of experience for each year of high school.
• All candidates must have the one year of supervisory experience as described in '1' above.

Nice To Haves

• 5+ year serving lead technical role in two or more of the following areas: SAN infrastructure/centralized storage, Server virtualization infrastructure in Vmware and Citrix environment, Windows active Directory administration in an enterprise level environment, Linux system administration, Business continuity and disaster recovery, Network administration and configuration, Information & Infrastructure Security, Enterprise wireless networking.
• In-depth knowledge of best-practices in network infrastructure design, standard network protocols, common network services, network management systems and troubleshooting tools and skills.

Responsibilities

• Coordinate, triage, and manage infrastructure related requests and projects.
• Liaise with requesters to gather requirements and ensure the needs are met.
• Research, propose and implement enhancements to the IT infrastructure to meet agency objectives.
• Monitor network and systems performance and resource utilization, ensuring system availability and reliability.
• Perform capacity planning.
• Establish, maintain and report on service level agreements for Infrastructure systems and services.
• Develop relationships with key business leaders to identify gaps in services and propose solutions to close the gaps.
• Research and recommend solutions and tools; perform proof of concepts and vendor comparisons, offer solutions aligned with business requirements.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
• Premium-free health insurance plan that saves employees over $10K annually.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax-deferred savings program.
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Job Security

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED