Project Manager

Quest Diagnostics•Clifton, NJ

1d•Onsite

About The Position

This position will lead and support a variety of projects supporting strategic growth opportunities, retention of key account customers, and regional objectives. They will lead projects and working teams to effectively initiate, plan, execute, monitor, and complete objectives. They will work closely with Commercial Sales as a liaison between all of Quest Diagnostics’ services. They will act as the operational point person for our new key accounts partnerships, assuring that they have a flawless startup. Operationally sound to include Laboratory Testing & Services, IT connectivity, Billing and Pricing, Patient Services, Logistics, and/or Field Processing. Providing an overall outstanding experience as a new Quest Diagnostics customer during the transition from their previous laboratory.

Requirements

Work Experience: Minimum of 5-7 years of successful project management.
Must have a strong understanding of construction-related projects.
Ability to sit or stand for long periods of time.
Travel required upto 50%.
A valid driver's license is required.
This is a regional role.
Direct customer contact skills.
Proven Project Management Skills
Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely.
Demonstrated effective, strong writing and composition skills.
Strong organizational and prioritization skills.
Demonstrated Ability to work effectively in a team environment
Proven problem-solving skills with the ability to develop appropriate resolutions.
Strong, effective presentation skills in a group setting.
Demonstrated ability to influence and create change.
Action Oriented.
Customer Focused.
Functional / Technical Skills.
Decision Quality.
Interpersonal Savvy.
Composure.
Proficient with SharePoint and Microsoft Office Suite (MS Word, PowerPoint, Excel, Access).
Bachelor’s Degree in a Life Science, Business, Customer Relations, Engineering, or related field, or equivalent combination of education and extensive relevant experience. (Required)

Nice To Haves

Understanding of design software such as CAD, AutoCAD, Visio, or other similar products is preferred.
Experience in facility and workflow design.
Project Management Profesional certification (PMP) (preferred)

Responsibilities

Develop a strong working relationship with all functional leaders and stakeholders.
Owns projects, including timelines, budgets, vendor relationships, deadlines, resource constraints, and deliverables / results.
Shifts between the "big picture" and the small-but-crucial details.
Leverages project management skills and capabilities to take projects from ideation to completion by identifying key milestones and deliverables while identifying risk mitigation plans.
Work with SAEs – Strategic Account Executives, when target customers have been identified.  Learn from all parties involved what the value proposition is that has been presented to that customer, as well as their key needs, to ensure a seamless transition. 
Understand all aspects of the Customer from the SAE, ESD, Sales Director, Commercial Sales Representative, and Patient Service management team.
Evaluate all information received and create a start-up plan based on what is learned.
That plan will include a key communication strategy, including leading regular calls during the client setup and launch process with other key leaders to ensure our operational readiness.
Analyze any chronic service failures to identify root cause and interact with functional group to develop initiatives designed to improve service levels and prevent recurring defects.
Review the timeliness of the functional group’s response.
Present recent achievements, ongoing activities, and performance to established goal(s) at regional meetings.
Ensure total compliance with all company policies and government regulations.
Maintains required documentation.
Leads projects through issues, roadblocks, and problems, and guides partners to perform through issues and constraints.
Acts as a change agent to drive teams toward success.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!