Project Manager - Transformation

Harbour Air Ltd•Vancouver, BC

1d•Onsite

About The Position

Harbour Air is seeking a delivery-focused Project Manager to lead transformational projects that are reshaping how the company sells, serves, and operates. The initial project involves replacing the Passenger Service System, with a launch targeted for Q1 2027, followed by a series of broader company-wide transformational initiatives. This is a hands-on role where the Project Manager will be responsible for owning the project plan, managing governance, providing status reports to executives, tracking dependencies, and ensuring multiple vendors and internal teams collaborate effectively towards a successful go-live. The role requires collaboration across Commercial, Operations, Finance, and other Head Office functions.

Requirements

Degree in Business Administration, Operations Management, Project Management, or related field
5+ years in project delivery, PMO, or programme coordination within complex environments
Experience managing project budgets, including cost tracking, forecasting, and variance reporting
Demonstrated ability to drive accountability and progress across teams without direct authority
Background in aviation, airlines, travel, transportation, or similarly operationally intensive industries
Experience coordinating projects involving multiple integrations, vendors, and cross-functional stakeholders
Demonstrated success supporting change management and training during system transitions
Strong stakeholder management, written communication, and organizational skills
Proficiency with project management tools (e.g., MS Project, Smartsheet, Jira, or similar)
Based in Vancouver, BC and legally entitled to work in Canada

Nice To Haves

Formal project management certification (PMP, PRINCE2, Agile or similar)
Experience with vendor/contract management, including SOW tracking and deliverable sign-off against contract terms
Experience delivering airline, travel technology, or reservations platform projects
Familiarity with distribution systems, partner connectivity, or commercial channels

Responsibilities

Maintain the integrated project plan, ensuring milestones, dependencies, risks, and deliverables remain current across all workstreams.
Own and maintain the project budget, tracking spend against forecast, flagging variances, and reporting cost status alongside schedule and risk.
Maintain a formal risk register and change control log; ensure scope changes are assessed for schedule/budget impact and formally approved before implementation.
Coordinate governance, vendor, and delivery meetings; produce clear minutes, action logs, and progress reports.
Track delivery of system integrations across customer, finance, operational, and partner platforms.
Identify risks, blockers, and slippage early, driving mitigation and escalating where required.
Manage vendor contracts and deliverables, ensuring work aligns with agreed scope, cost, and quality commitments; escalate deviations early.
Serve as the day-to-day coordination point between Harbour Air teams, implementation partners, and third-party vendors.
Prepare status updates, dashboards, and executive summaries for leadership.
Ensure actions and commitments are documented, owned, and followed through to completion.
Lead UAT coordination across departments, managing test schedules, defect logs, sign-off tracking, and retesting cycles.
Work with technical leads to ensure integration timelines and dependencies are met.
Apply sufficient technical literacy to interpret issues and communicate clearly with both technical and non-technical audiences.
Coordinate training rollout across operational and corporate departments.
Partner with department leaders to confirm training completion and operational readiness ahead of go-live.
Support on-the-ground cut-over activities and drive post-launch stabilization governance.
Produce close-out materials including lessons learned, open items, and transition documentation.
Support the maturing of project delivery standards, templates, and reporting across Harbour Air.
Maintain a clear view of interdependencies between concurrent projects so sequencing decisions are made with full visibility.