Project Manager, Transformation Office

Trulioo•San Francisco, CA

5h•$125,000 - $160,000•Remote

About The Position

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

Requirements

8+ years of experience in project management, operations, or large-scale cross-functional delivery within SaaS, fintech, or technology environments.
Experience leading individual projects or workstreams with measurable outcomes.
Track record of driving execution in fast-paced, high-growth environments.
Experience working across technical and non-technical teams.
Strong project management discipline.
Exceptional organizational and follow-through skills.
High accountability mindset with bias toward action.
Comfortable managing ambiguity while maintaining structure.
Strong stakeholder management and influencing skills.
Excellent written and verbal communication skills.
Proficiency with program management tools (e.g., Jira, Asana, Smartsheet, Monday.com).

Nice To Haves

PMP certification.
Experience in identity verification, payments, compliance, or regulated industries.
Experience supporting systems implementations (CRM, ERP, data platforms, or operational tooling).
Consulting or operational transformation background.

Responsibilities

Own end-to-end execution of assigned projects and workstreams within larger transformation initiatives.
Break down assigned work into structured, trackable tasks with clear owners and deliverables.
Build and maintain project plans, dependency maps, RAID logs, and milestone trackers.
Drive weekly execution cadences and follow up to keep stakeholders accountable.
Escalate and help resolve blockers quickly to maintain forward momentum.
Align with functional teams on priorities, sequencing, and resource needs for assigned work.
Help ensure clarity of scope and flag potential scope creep through disciplined change tracking.
Facilitate working sessions to resolve operational friction and unblock decisions.
Track cross-team dependencies and follow up to avoid delivery delays.
Maintain structured reporting on assigned projects (status reports, trackers, milestone updates).
Provide clear, concise status updates to the Chief Transformation Officer and stakeholders.
Monitor progress against timelines and budgets for assigned work.
Maintain visibility into risks, mitigation plans, and issue resolution for assigned projects.
Support implementation of new systems, tools, workflows, or operating models tied to assigned projects.
Partner with business leaders to transition assigned initiatives from project phase to steady-state operations.
Help ensure adoption plans are in place and track measurable outcomes.
Identify inefficiencies within assigned work and flag opportunities for improvement.
Track tangible outcomes on assigned projects (efficiency gains, cycle time reductions, cost savings, risk reduction).
Ensure assigned initiatives are not only launched, but fully embedded and delivering value.