project manager, Supply Chain Continuous Improvement

Starbucks Coffee Company•Seattle, WA

15h•$92,500 - $138,800•Onsite

About The Position

Starbucks is seeking a Project Manager – Continuous Improvement (CI) to manage projects and drive improvements in efficiency, service, and cost within their contact center and distribution network. This role involves shaping operational processes and collaborating across teams to evolve them from good to great. The ideal candidate will thrive in fast-paced environments and have a passion for leaving a lasting operational footprint.

Requirements

5+ years of experience in project management, continuous improvement, or operations transformation.
Proven experience delivering measurable results in contact center, supply chain, or distribution environments.
Strong expertise in CI methodologies, including Lean, Six Sigma, and Kaizen.
Proficiency in project management frameworks, including Agile, Waterfall, or hybrid approaches.

Nice To Haves

Relevant certifications preferred, such as PMP, CSM or PMI-ACP, Lean Six Sigma Green or Black Belt.

Responsibilities

Lead end-to-end delivery of CI initiatives for Starbucks’ Logistics Solutions and Distributions teams.
Manage a portfolio of improvement projects across Logistics Solutions and Distribution Operations.
Establish and maintain project governance, reporting, and stakeholder communication cadence.
Drive disciplined execution using Agile, Waterfall, or hybrid methodologies as appropriate.
Identify, prioritize, and execute CI opportunities (process, cost, service, productivity).
Apply Lean, Six Sigma, and Kaizen methodologies to deliver measurable outcomes.
Facilitate workshops (value stream mapping, root cause analysis, solution design).
Ensure sustainability of improvements through standard work and performance tracking.
Improve efficiency, service levels, and agent experience in contact centers.
Streamline case resolution workflows, reduce rework, and enhance customer journey touchpoints.
Drive improvements in cost, accuracy, and service performance in the distribution network.
Collaborate with supply chain, transportation, and coffeehouse operations teams.
Drive adoption of new processes, tools, and ways of working.
Support communication, training, and transition into steady-state operations.
Ensure alignment across teams to sustain change.

Benefits

Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave.
Family expansion reimbursement.
Paid vacation from date of hire.
Sick time (accrued at 1 hour for every 25 hours worked).
Eight paid holidays.
Two personal days per year.
401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.).
Starbucks equity program (Bean Stock).
Incentivized emergency savings.
Financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources.
Access to other educational opportunities.
Backup care.
DACA reimbursement.