Project Manager, Software Operations (12-month Term)

Nuro • Mountain View, CA

3d

About The Position

Nuro is seeking a Project Manager for Software Operations for a 12-month term. This role is for an individual who excels at identifying and resolving process inefficiencies within software development and operations. The ideal candidate will have a passion for process improvement, a strong ability to observe and document workflows, and the skills to translate these observations into actionable recommendations for leadership. This position involves working closely with internal teams and an offshore QC vendor to ensure high-quality standards are met and maintained. The role offers autonomy, direct access to leadership, and the opportunity to significantly impact the reliability of Nuro's autonomous shipping products.

Requirements

• 4+ years in project management, operations, process design, or QA in a software or tech environment.
• A track record of improving procedures, rubrics, or classification frameworks, not just executing against them.
• Sharp pattern recognition and the communication skills to turn observations into clear recommendations.
• Strong written communication: your procedures and rubrics leave no room for misreading.
• Comfort with tools like Notion, Confluence, Airtable, Jira, or similar.

Nice To Haves

• Experience in robotics, autonomy, mapping, or visual software environments.
• Familiarity with U.S. roadways and driving behavior.
• Experience coordinating offshore or distributed contractor teams.
• A background in taxonomy, ontology, or classification system design.
• Experience running inter-rater reliability or calibration programs.

Responsibilities

• Turn vague or inconsistent QC procedures into something anyone can execute confidently.
• Close the gaps where rubrics meet reality and real-world cases don't fit neatly into the framework.
• Keep every change traceable so the team always knows what improved and why.
• Audit the classification framework for defects, labeling outputs, and operational findings.
• Resolve ambiguity and overlap so the taxonomy reflects how the work actually happens.
• Catch and correct drift before it quietly undermines consistency.
• Learn the workflow from the inside: tools, handoffs, edge cases, and the friction nobody has documented yet.
• Surface patterns only visible up close: the skipped steps, the inconsistent calls, the rubric that doesn't quite fit.
• Turn those observations into a regular cadence of clear, actionable recommendations to leadership.
• Keep the offshore QC team current on procedures, rubrics, and taxonomy.
• Run calibration sessions that close the gap between how standards are written and how they're applied.
• Build relationships with vendor account managers so problems surface early, not late.
• Own documentation that is clear, current, and built to outlast any one person.
• Roll out changes so they land consistently across every team that needs them.

Benefits

• Base pay range: $99,000-$149,300 annually
• 12-month term position
• Celebration of differences and commitment to a diverse workplace fostering inclusion and psychological safety.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed